My xbox one won't turn on

sueanne21loveya · Sep 19, 2017

My xbox one will not turn on took the power supplies out left it and re tried but still won't I don't know what else to do i reset the hole thing but still nothing

:)

steph9205 · Sep 19, 2017

My Xbox One Won't Turn On

hey so my Xbox one I've had it for a while and earlier I was watching a movie while my Xbox was plugged in to an outlet and suddenly I heard a loud noise from the outlet like it blew. But then I plugged in my fan and it worked just fine but when I unplugged
and re plugged my Xbox one I made sure that everything was plugged in correctly and my power box had no light not even a flash and then my Xbox one wouldn't turn on either. So I'm really worried cause I hope my Xbox one didn't break. How can I fix this??

M3tal Daz3 · Sep 19, 2017

My Xbox one won't turn on

Before sending your console to get serviced keep in mind that when the indicator displays a constant orange light, the LED indicator starts off with white light when the power supply is connected but quickly switches to a constant orange light. Unfortunately,
in this case, the power supply does not supply sufficient power to the console; hence, you cannot turn it on. Here pressing the power button on the console only causes the LED indicator on the console to flash briefly.

As a result, you have to reset the power supply to your console after such power surges. You can do this with the steps below:

Unplug the power brick from the Xbox One as well as from the wall socket.

Leave the power brick unplugged for up to 10 seconds (more is better) to allow the power supply reset.

Connect the power cable back into the Xbox One and to the wall socket. You should ensure to fix the cable firmly at both ends, so the power supply is stable. Also, you should plug the power brick directly into a wall socket without the use of surge protectors
and extension cords, as they can impair the performance of your Xbox One power supply.

Turn on the console and check that it is working correctly.

Mister Mascot · Sep 21, 2017

Hey there sueanne21loveya,

Sorry to hear about your Xbox One console not powering on. We do have a guide that can help with this though. Please give it a shot and let us know how it goes!

Your Xbox One Console won't turn on

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

mareledanut

I would also like to add that "Xbox One turning itself on, usually late at night when I'm sleeping" is just your console updating even if it's not powered on.

BOWEN 021

I think your problem is about the power supply, maybe an electric shock, the power supply protected your xbox, you have to get another one (power supply). Sometimes it can be repair but I dont know much about it.

XBF Leo G

Hello DMan3,

Thank you for posting on the Xbox forums. We understand that your Xbox One is not turning on. We have a support article that provides troubleshooting for an

Xbox One that will not turn on. If these troubleshooting steps do not resolve the issue, we recommend

requesting a repair for the device. Be sure to let us know the results DMan3!

OK Fowl

Recommend looking into the steps here:
https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced
to get it serviced.

Mr G1tsby

Hello, this issue may arise from your power supply unit, Resetting it may fix the issue

In order to reset it follow these steps:

1_Unplug the power cables from the console, electrical outlet in the wall, and power supply.

2_Wait 10 seconds.

3_Firmly plug the power cable back into the electrical outlet and the power supply. Do not plug the power unit into the console yet.

4_Check the LED light on the power supply. Depending on whether the LED light is on, off, or blinking, follow the steps in the appropriate section below.

Firmly plug the power cable back into the Xbox One console. Do not turn on the console.
Check the light on the power supply unit to see if it is still on:
- If the LED is still on, press the Xbox button  on the front of the Xbox One console. If the console powers up successfully, you’re good to go. If it doesn’t, continue to the next step.

The power supply unit needs to be replaced. You need to replace the power supply unit if the light is still off or flashing orange.

IF the LED is off or blinking The power supply unit needs to be replaced. You need to replace the power supply unit if the light is still off or flashing orange.

My xbox one won't turn on