My Xbox One won’t turn on!

BarcaFutbol101 · Dec 19, 2018

I have been having this problem for a very long time. I have an original xbox one. The light on my power brick is a solid, stable orange. When I touch the power button on my console, it makes that beep sound and the xbox logo lights up for a second and shuts
off immediately. The light on the power brick briefly turns a solid white before returning back to orange. I changed my power brick many times. The power brick I am using right now was working perfectly until recently. I tried everything I could. I plugged
my xbox out of my surge protector, and plugged it in directly to the wall outlet but the problems continues to persist. I even tried blowing dust out of the console and power brick but still no luck. What’s weird is that when I continue trying, it eventually
starts working again perfectly without shutting off while I’m playing. But it is extremely annoying. This issue has been going on for quite a while now. I tried the power brick reset method, but still no luck. I don’t want to buy yet another power brick. Any
solutions or ideas as to what is going on?

:)

XBF Crystal P

Hi there Barca,

Thanks for the reply and letting us know your issue is now fix.

For the future, I would recommend to refrain from using hot air blow dryer on the Xbox Console. Try using the following article:

Care for your console and game discs.

We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Thank you and have a great day!

BarcaFutbol101

Hi Barca,

Thanks for reaching out to us in the forums for this issue. Since you seem to be having issues with your Xbox One Original and its power supply, you may wish to use our Xbox
One Power Supply Solution to help determine if you're truly having an issue with the power supply versus an issue with the console. The wizard will help you to determine what to do in a variety of situations. In relation to your spare power brick, you
may wish to have someone back home send it out to you just in case you may need it.

I hope that this helps out and please let us know the results!

Thanks for the reply! I followed the instructions on the link you sent me. It says that there is a problem with the console. The power brick light continues to stay orange. Is there any way I can solve this myself?

XBF Amber M

Hi Barca,

Thanks for reaching out to us in the forums for this issue. Since you seem to be having issues with your Xbox One Original and its power supply, you may wish to use our Xbox
One Power Supply Solution to help determine if you're truly having an issue with the power supply versus an issue with the console. The wizard will help you to determine what to do in a variety of situations. In relation to your spare power brick, you
may wish to have someone back home send it out to you just in case you may need it.

I hope that this helps out and please let us know the results!

choppyseize

This sounds like it could be a ventilation issue and you may need to send it in for service. Here is the link to get started

https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced

DrifterX22

Xbox One Power Supply Solution

[table][tr][td][td][td][/tr][tr][td][td]Your Steps 1Welcome to the Xbox One Power Supply Solution Step 1: Welcome to the Xbox One Power Supply SolutionIf your Xbox One console is not receiving power from your power supply unit, the unit may need to be reset.Note If you are experiencing problems with the power supply for theXbox One X or Xbox One S console, see Your Xbox One X, Xbox One S, or original Xbox One console won’t turn on.Follow these steps to reset your power supply unit:

Unplug the cables from the console, wall outlet, and power supply itself.

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Wait 10 seconds.
Important Be sure to wait 10 seconds. This step lets the power supply reset. Make sure you unplug the power supply unit from both the wall and your Xbox One console.
Firmly plug the power cable back into the electrical outlet and the power supply.
Do not plug the power unit into the console yet.
Check the light on the power supply.

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https://support.xbox.com/en-US/xbox-one/console/reset-power-supply-solution

My Xbox One won’t turn on!