My Xbox One wont play DVD's

Each Xbox One console is manufactured for a specific Blu-ray and DVD region, following international standards. The Xbox One console can play Blu-ray discs and DVDs that are sold in the same region as the console. See the following tables for the countries
in each disc region: https://support.xbox.com/en-US/xbox-one/apps/watch-bluray-dvd-movies

As you can see your console from region 4: Mexico, Central and South America, Australia, New Zealand, Oceania

can't play dvd from region 1: United States, Canada, Bermuda, U.S. territories

Hi MonkeyCs,

Thanks for reaching out to us today. I'm sorry to hear about your Xbox not playing dvds. What exactly happens when you try to play dvds? Do you get any error messages or codes? Do you already have the Blu-ray app installed?

Note When you insert a disc for the first time, you’ll see a prompt to install the player app. For more information, see
Set up and install the Blu-ray and DVD player app.

could be the dvd lens in the console, is it all dvds or jist one

Do you have the blu-ray app installed? If so, is it updated? I know it sounds simple but the simplest things work....sometimes.

Hello,

please make sure you have the Blu-Ray app updated. This app allows you to play DVDs on the console. If the app isnt installed, make sure you are connected to the Internet and signed into your profile then download the app from the marketplace store.

If you already have the app and it is updated try power cycling, by holding down the power button until the light turns off, unplugging the box from the power source, and waiting a few moments before restarting.

Please let us know if this has solved your issue.