My xbox one thinks I don't have xbox live gold half the time.

Darth Conos · Jul 2, 2014

Same here, started today. Strange enough, I can still play Max and Halo that came free with the gold membership, which was paid for ten days ago, but going to the store etc. offers me to "Join Gold".

Checking on commerce.microsoft.com I noticed that I have one account, but two billing profiles (need to cheat a little because the One is still not available in Switzerland).

Logging in on account.xbox.com shows no Gold membership either, but I know it's there, and it still was yesterday. Additionally, the credit card that is only added to the correct profile shows as payment option on account.xbox.com, so the data seems to be
around...

Any clues? I've been googling around for a way to delete the wrong billing profile, but haven't found anything.

:)

ItzCheese · Jul 2, 2014

My xbox one thinks I don't have xbox live gold half the time.

Delete profile and re download it

FrankRoshi · Jul 2, 2014

My xbox one thinks I don't have xbox live gold half the time.

Can't use Xbox Fitness any more because of this issue. I don't see a lot of sugggestions other than call MS, cancel subscription and get a new one free. Doesn't sound bad. Did that work?

Mister Quimby · Jul 6, 2014

Hey there Darth Conos!

Sorry to hear about the membership issues. We went ahead and moved your post so that we could provide a tailored support experience. In order to get this issue sorted, I recommend trying a few steps.

Please give the following steps a try:

Go to accounts.live.com to
verify that all your billing information is correct. You can also check the status of your membership there as well.

If after verifying your information you are still being asked to join Gold, I recommend contacting Phone Support from our contact us page.

Please let us know if your you are still asked to join Gold after trying the suggested steps.

GrievingMoss

i turned it on and off

it worked but the same thing happened a couple hours later

chanzNcountr4K

Same thing, I try to go on COD Ghosts, play online and it says, can't connect and says i need gold for this. I have gold! ugh

Contrakushh

Just happened to me, I contacted Microsoft customer care and they checked my subscriptions and realized the error. Long story short they canceled my current subscription and emailed me a new code to replace my 12month subscription!! Which is why xbox simply
rules!!!!!

Kevin Burgess-17527E

Same thing here with my Xbox One. Tried looking at Netflix last night and kept popping up that "It looks like you need Gold for this" and says underneath "Looks like your ready" and hit continue but just keeps going back to the same page. Must be something
that hopefully will be addressed in the next update.

FeFe200

I have a similar problem. I got the xbox one and had to make a new account because my old account was not allowing me transfer it the the One. Not only did I have a new account for the One I had to put that new account on my 360. I downloaded my new account
to the 360, but now it is saying that I don't have Xbox Gold and I can't play multiplayer, watch videos, or download games.

My xbox one thinks I don't have xbox live gold half the time.