My Xbox One status gets stuck on a Xbox 360 game when I get off

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Let´s try deleting the account cache

Remove Account:

1. Press the Xbox button.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then Remove.

4. Close.

Power Cycle:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:

1. Press the Xbox button.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email Address and the Password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

If that does not work try tried deleting the local xbox 360 storage

Press the Xbox button  on your controller to open the guide.

Select Profile & system > Settings > System > Storage.

Clear local Xbox 360 storage. This deletes Xbox 360 games saved locally, but they’ll remain in the cloud.

if your Xbox 360 Console is getting stuck on a black screen when trying to launch games or apps, hang in there! We are working toward a fix for this too. Thanks for your patience during this time. We'll provide an update for you as soon as we can.

support.xbox.com/.../xbox-live-status

The game gets stuck at the "Xbox 360" screen when starting the game on the Xbox One. Tried all the suggestions by the Ambassador, including uninstalling and re-installing this nearly 10Gig downloadable (took 2+ hours download time on Cox Cable) game. The
results were the same - stuck at the "Xbox 360" screen trying to start the game. I'm playing on a manufacturer refurbished Xbox One bought direct from Microsoft. Can this be fixed? Please advise.

Thanks!

I did the factory reset and kept my games and apps last night. It wasn't bad, took about 10 minutes to complete.

The first game I tried after was Forza Horizon. Unfortunately, the game gets stuck at the "Xbox 360" screen when starting the game on the Xbox One. Therefore, the problem remains the same. This game Forza Horizon does not work on my Xbox One. My guess is
there is a compatibility issue that cause this Xbox 360 game to not work on my Xbox One. I just don't understand how other players got this game to work on their Xbox One.

So is there any chance that I will ever get to run my worlds on Xbox One someday or am I stuck staying on the 360 forever?