My xbox one says i don't have gold.

Discus and support My xbox one says i don't have gold. in XBoX on Consoles to solve the problem; Sunday i got a mail from Microsoft that my gold subscription is cancelled. I immediately checked it on my xbox one and it was true. I don't have gold... Discussion in 'XBoX on Consoles' started by Killing Fist, Mar 17, 2014.

  1. Killing Fist
    Killing Fist Guest

    My xbox one says i don't have gold.


    Sunday i got a mail from Microsoft that my gold subscription is cancelled. I immediately checked it on my xbox one and it was true. I don't have gold anymore. I just bought a 12 months subscription so i don't know what happened. Can anyone help me with this
    matter? Because i want to play titanfall and for now i can because i have put in a code for a 14 day gold trial. But that does'nt solve my problem.

    :)
     
    Killing Fist, Mar 17, 2014
    #1
  2. Mister Mascot
    Mister Mascot Guest
    Xbox one says I don't have gold

    Hey there Bazza228,

    What happens when you try to play online? Do you see an active subscription when you check
    account.xbox.com? We have list of contact numbers for the phone teams

    HERE     as well if you need to contact them.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Mar 17, 2014
    #2
  3. SolarEclipse739
    SolarEclipse739 Guest
    Xbox One says I don't have gold.

    So recently I just bought Overwatch and when I try and play it tells me I don't have gold, but I already do have gold? Gold has been working fine otherwise and it still lets me download games with gold, but it just tells me I don't have gold when I try and
    play?
     
    SolarEclipse739, Mar 17, 2014
    #3
  4. Jax Rebel
    Jax Rebel Guest

    My xbox one says i don't have gold.

    You could try calling ms support see if they can see why you have the problem.

    But you are not the first and so far i havent seen any solution to it.
     
    Jax Rebel, Mar 17, 2014
    #4
  5. arryTRON
    arryTRON Guest
    I'm in the same boat. I've been without gold for 3 days. Xbox chat told me an update was coming and to wait it out, (but for how long??). I gave twitter support my gamertag and region, and I haven't received any updates. I tried redownloading my profile,
    power cycling, and nothing is working. Super frustrating.
     
    arryTRON, Oct 31, 2018
    #5
  6. Miss Bijoux Win User

    Xbox One says I don't have gold.

    Hey there -

    Thanks for letting us know. This is something that is a known issue and I've passed your information along for them to look into it. In the meantime, you'll want to reach out to >>phone
    support    << for further assistance. You can ask them to remove your current trial and provide you with a replacement token.

    If for some reason you run into any issues, feel free to message me with a reference number and we'll take a closer look for you.

    Good luck! :)
  7. Mister Mascot Win User

    Xbox one says I don't have gold

    Hey there Bazza228,

    What happens when you try to play online? Do you see an active subscription when you check
    account.xbox.com? We have list of contact numbers for the phone teams

    HERE     as well if you need to contact them.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  8. Misses Quinzel Win User

    Xbox says I don't have Gold but I do.

    Hey there, FurtiveCrib2007!

    I'm sorry to see any billing issues! We are unable to assist with those here on the forums. If the
    Subscriptions & services page is saying that you currently have Gold, and

    removing and re-adding your profile     on the console doesn't work, you will want to
    contact us via phone or chat for further assistance.

    Please keep me updated on the situation! If phone/chat are unable to assist you in a way that is your satisfaction, we can see what other options we have here. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums     for help with Insider Program troubleshooting.
  9. Miss Ghidorah Win User

    I have Xbox live gold but it's saying I don't.

    Hi Haszed,

    Sorry to hear about any frustration this may have caused. Unfortunately, we're unable to assist with Xbox Live Gold and billing issues here on the public facing forums. You will need to speak directly with phone
    or chat support     for further assistance.



    If you have any additional Xbox related questions, please do not hesitate to ask us! We're here to help.

    _______________________________________________________







    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.
  10. MarqueeMarcc Win User

    Xbox Live not working on Xbox One.

    I need help also my gold membership just renewed and it says I don't have it on my xbox one I can't access xbox music or any of my apps that require gold membership
Thema:

My xbox one says i don't have gold.

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