My Xbox One says I don't have a gold subscription, but I have

Discus and support My Xbox One says I don't have a gold subscription, but I have in XBoX on Consoles to solve the problem; When I try to accept a group invitation it says I need to subscribe to Xbox Live Gold, but I already subscribed, as it says on Sign in to your... Discussion in 'XBoX on Consoles' started by elomarns, Jun 30, 2014.

  1. elomarns
    elomarns Guest

    My Xbox One says I don't have a gold subscription, but I have


    When I try to accept a group invitation it says I need to subscribe to Xbox Live Gold, but I already subscribed, as it says on Sign in to your Microsoft account.

    :)
     
    elomarns, Jun 30, 2014
    #1
  2. UnknownDude275
    UnknownDude275 Guest
    My Xbox one is telling me I don't have a gold subscription.

    My xbox one is telling me I don't have a gold subscription, but my xbox 360 says I have a 12 month gold subscription. I don't understand how this happened. I bought a year gold subscription a few months ago, but now my xbox one is telling me I don't have
    a subscription. Please someone tell me how this happened and how to fix it.
     
    UnknownDude275, Jun 30, 2014
    #2
  3. Mister Mascot
    Mister Mascot Guest
    Xbox one says I don't have gold

    Hey there Bazza228,

    What happens when you try to play online? Do you see an active subscription when you check
    account.xbox.com? We have list of contact numbers for the phone teams

    HERE     as well if you need to contact them.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Jun 30, 2014
    #3
  4. SlimmerRocket87
    SlimmerRocket87 Guest

    My Xbox One says I don't have a gold subscription, but I have

    I have the same trouble. But to me, its to play Halo or any online game. In the website, on Transitions dont show my buy. But in Commerce Microsoft look like its fine. Sorry my bad english.
     
    SlimmerRocket87, Jun 30, 2014
    #4
  5. onyxishere
    onyxishere Guest
    Sorry to hear it. You are both showing as Silver members on the forums here. If you did purchase a Gold membership and it is not showing properly you need to contact Phone Support for more assistance with this.

    1-800-469-9269 in North America or
    support.xbox.com/contact-us     to have them call you back.

    However, be aware that there is an issue with adding Gold time or using codes at the moment on the 360 that may also affect the One. You can keep track of the issue at the following link:

    support.xbox.com/.../xbox-live-status
     
    onyxishere, Oct 31, 2018
    #5
  6. Miss Bijoux Win User

    Xbox One says I don't have gold.

    Hey there -

    Thanks for letting us know. This is something that is a known issue and I've passed your information along for them to look into it. In the meantime, you'll want to reach out to >>phone
    support    << for further assistance. You can ask them to remove your current trial and provide you with a replacement token.

    If for some reason you run into any issues, feel free to message me with a reference number and we'll take a closer look for you.

    Good luck! :)
  7. Mister Mascot Win User

    Xbox one says I don't have gold

    Hey there Bazza228,

    What happens when you try to play online? Do you see an active subscription when you check
    account.xbox.com? We have list of contact numbers for the phone teams

    HERE     as well if you need to contact them.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  8. Mister Getafix Win User

    My Xbox is saying i don't have gold but when i go to subscriptions it says i have gold. Please help

    Heya Jake and Chargers!

    Let's have you both
    Remove your profiles     then
    power cycle     the console and re-add your the profile.

    Then attempt to play an online game or join a party and let us know what happens!
  9. Smwutches Win User

    Xbox Not saying i have gold subscriptions

    Please check the date of a thread before posting. This one is several months old so the issue has already been fixed.
  10. XnOlimitsZzSs Win User

    Xbox Not saying i have gold subscriptions

    You do have the ambassador badge, so it means you are an ambassador.
Thema:

My Xbox One says I don't have a gold subscription, but I have

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