My Xbox one S won't stay on

Discus and support My Xbox one S won't stay on in XBoX on Consoles to solve the problem; My Xbox one S was working fine a couple days ago. Then all of sudden when I turn it on after a minute it shuts off completely. I have tried switching... Discussion in 'XBoX on Consoles' started by XavierPonce2, Jun 21, 2020.

  1. XavierPonce2
    XavierPonce2 Guest

    My Xbox one S won't stay on


    My Xbox one S was working fine a couple days ago. Then all of sudden when I turn it on after a minute it shuts off completely. I have tried switching out the power cords, but that didn't work. I unplugged it from the console for 10 seconds and plug back
    in and it still doesn't work and I have used another outlet and it doesn't work. I have also tried opening the troubleshoot but it shuts off when I'm still holding the buttons. My warranty has also expired so I'm not sure what to do next.

    Is there a way to fix this?

    :)
     
    XavierPonce2, Jun 21, 2020
    #1
  2. vegasnavada Win User

    Xbox turning off

    my Xbox one s won't stay on
  3. F4S7D3R3K Win User

    My Xbox one S won't stay on

    As stated by hailofbulletz try leaving it unplugged for at least 30 seconds and see if this makes any difference.

    Best of luck!
  4. hailofbulletz Win User

    My Xbox one S won't stay on

    I am sorry to hear about your trouble. There could be several issues at play. One could be that it is overheating and needs cleaned, could be a faulty power cord, etc. I see that you tried swapping cords but had left it unplugged for 10 seconds. The One
    S and One X models have built in surge protectors, where as the original Xbox One has one in its brick. Microsoft recommends leaving the cord unplugged from the console for at least 30 seconds I believe (but I would just leave the cord unplugged from both
    the wall and console for a few minutes myself) as well as say to not use a surge protector with these 2 models as it does not allow the console to power up fully. If the system is overheating, Microsoft says to leave it unplugged and let cool for an hour before
    turning it back on.

    Here is a link for troubleshooting

    https://support.xbox.com/help/hardware-network/console/console-turns-off-unexpectedly

    As far as cleaning your console, avoid opening your console up as you could damage it should you try. This guide is the best you can do with cleaning it. The guide is for the original Xbox one model but still holds true to the other models.

    https://www.windowscentral.com/how-clean-your-xbox-one

    There could be other issues at play instead but these are the easiest to trouble shoot first, Other things could be at play that I would not be able to help with such as CPU needing new thermal paste, etc but the more technical hardware issues needs diagnosed
    by Microsoft.

    Are you getting any messages on your screen when you turn it on before it shuts off?
  5. hailofbulletz Win User

    My Xbox one S won't stay on

    Sorry to hear that didn't work, at this point I would reach out to microsoft and see if they have any other ideas to troubleshoot withor may say it needs physically repaired. Are you getting any messages at all before it shuts down?

    Did you try cleaning out the ventilation with canned air as overheating will cause it to shut down to attempt to save it from getting damaged. I myself blow it out with canned air, then use the hose from a vacuum to try and struck out any lose dust that
    the air did not get. The vacuum bit Microsoft does not ever mention, that's just me doing what I can short of opening the console up to keep the ventilation clear.
  6. F4S7D3R3K Win User

    My Xbox one S won't stay on

    As stated by hailofbulletz try leaving it unplugged for at least 30 seconds and see if this makes any difference.

    Best of luck!
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My Xbox one S won't stay on

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