My Xbox One S Controller randomly disconnects whilst playing

Hello,

This resolved my issue for around 30 minutes and now my controller is disconnecting again as normal. I don't have an external harddrive, but i still tried your method. For more detail, here's what is plugged into my xbox currently; xbox one S controller, USB switch for my keyboard that connects to my PC also, and an ethernet cable.

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Do you have an external hard drive plugged in to the console right now? Or any other wireless device attached to the console? If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

This is also happening to me. I have found that if I leave my controller connected via the usb cable I do not have the issue. If I am playing whilst not charging my controller it will randomly disconnect

Same problem here.. Xb1 S controller randomly disconnects, original xbox one controller has no issues with xb1 S console...

Hi there!



I also have Virgin Media 150Mb fibre optic, but have personally never had any connection issues to the Bungie servers or Destiny etc.



There's a few things you could try, which could potentially help resolve issues.



Do you have the Virgin Media SuperHub 2? I know that this has had some problems with the Xbox One for some people. Have you tried rebooting your router to fix the problem? Also have you tried power cycling your Xbox One at the same time to completely boot
everything freshly? Is your NAT type Open, Moderate or Strict? Moderate isn't usually a problem, but Strict can cause problems. You can check this in Settings > Network.



The last thing I can think of doing would be to attempt to port forward and/or open ports by accessing your router settings directly. I believe for the SuperHub2 it's 192.168.0.1. From there you will need to press "Advanced Settings", and then find "Port
Forwarding" under security. You'll then need to check
THIS article on Bungie support, as it lists all the open ports needed to play Destiny. It does recommend attempting to enable UPnP (Universal Plug and Play) on your router before attempting a port forward, to see if that helps.