my xbox one power supply or the console? PLEASE HELP!!

ProfileOptions1 · Nov 14, 2016

so my power brick is messing up its been shutting off. so i plug my power brick into a outlet (its disconnected from the console at this point) the LED stays orange, then when i plug it into the console The LED will turn white for a few seconds then back
to orange. then i turn my console on, a couple minutes later the power supply brick shuts off completely and stays off. so, i want to know is it my console or my power supply brick? please help, i just got battlefield 1 and skyrim

:)

ineedhelp · Nov 14, 2016

Please Help

Is it fine if i use my xbox 360 power supply/power brick on xbox one for less than a day? Anyone?

SPITFIRE-SIX · Nov 14, 2016

Please Help

Is it fine if i use my xbox 360 power supply/power brick on xbox one for less than a day? Anyone?Click to expand...
Click to expand...

No it is not fine. Buy a new powersupply. Contact customer support for further details.

Mister Cizl · Nov 15, 2016

Hey ProfileOptions1! Check out your other post for some troubleshooting steps. In the future, please avoid creating multiple posts for the same issue. Thanks!

XBF Ezra G

Hi there,

Thanks for your post! To troubleshoot the activity of your power supply check out this troubleshooter:

Xbox One Power Supply Solution. This article will help understand what is failing either the console or the power supply, so please follow it carefully to get an accurate conclusion.

I hope this helps!

Mister Cizl

Hey ProfileOptions1! Check out your other post for some troubleshooting steps. In the future, please avoid creating multiple posts for the same issue. Thanks!

XBF Ezra G

Hello VictoriaBaxter1,

Thank you for your post. I understand you are experiencing an issue with your Xbox One Power Supply. To troubleshoot this, please check out this article:

Xbox One Power Supply Solution.

I hope this helps.

ChiefJoboo

Please see the following pages, depending on your console type, to troubleshoot this problem. The most likely issue is a failing power supply or a temporary glitch with your power supply.

Please unplug the console and power supply (if you have one) for 10 seconds to reset it and then try to boot up again:

Xbox One Original:
https://support.xbox.com/en-US/xbox-one/console/reset-power-supply-solution

Xbox One S or X:
https://support.xbox.com/en-US/xbox-one/console/console-wont-power-on

WPAK

Hi there,

please try the power supply reset steps on this support page:
https://support.xbox.com/xbox-one/console/reset-power-supply-solution

If these steps won't help then you will have to set up a repair request as mentioned on the support page.

let us know the results

my xbox one power supply or the console? PLEASE HELP!!