My Xbox One lasted One year and four months before breaking. Now I have a 500 dollar paper ...

TheSilverTash · Mar 19, 2015

A) yay ..I love a happy ending .

B) put a complaint in , that c/s rep obviously couldn't be bothered , or is no good .

ELECT OF DEATH · Mar 19, 2015

Digital assassin, yes that link you provided was the one.

As far as complaining on the tech I talked to I did one better. After our conversation he emailed me repair options and a reply option if I need help so I replied with the link to the support site and suggested they inform people about this so that people
out there that have this issue and are less technical won't have to send off their console and spend money. With pretty much everyone having Internet access and the ease of using a USB flash drive there is no reason that MS techs can't walk people through
it.

Brian

DigitalAssassin · Mar 19, 2015

^Haha, nice one, I think a lot of the time they just don't fully know the solutions! As bad as that is as they should probably be the experts. Though the amount of time a support agent has sent someone to the general discussion forums as the 'correct' place
to seek help is amazing.

Oh well, hopefully they're now informed!

kingvas78 · Oct 31, 2018

So lets put the warranty thing into perspective:

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X1: $500 / 1 year

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Peterbuilt 379 : $140,000 / 4 month

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GMC 1500 1/2 ton: 3yr/60000km

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Warranty is warranty..... some better than others.....

DigitalAssassin

^Haha, nice one, I think a lot of the time they just don't fully know the solutions! As bad as that is as they should probably be the experts. Though the amount of time a support agent has sent someone to the general discussion forums as the 'correct' place
to seek help is amazing.

Oh well, hopefully they're now informed!

ELECT OF DEATH

Well sorry about coming off like that. I'm usually pretty open minded. I did try two things today. I called customer service and they went through the basic trouble shooting steps which were no help and then verified that my warranty had expired. It's
going to cost me 150.00 dollars to get it fixed out of warranty which I guess is better than buying a new console. The rep on the phone didn't really seem to care if I fixed it or not. Second thing I tried was the "green screen of death" fix which uses
a previously released version of the factory hard drive image and requires a USB flash drive. I get an error 101 when I tried to load it to my console. My personal belief is the hard drive went bad. I guess I have no choice but to send it to them. It makes
more sense time and money wise anyway.

Brian

iBakez

hold your finger on the power button for approx 10 seconds and let the system shut down.. this will reset the machines cache completely and seems to fix any lingering issues ive had over time.. it will load up the green splash screen and the rings will go
across underneath it and then it should get into the dashboard

W1LD SEVEN

Sorry for what happened but at the same time why did you not buy a extended warranty. I see it as common sense when I'm buying any product above a certain price range and especially unproven new hardware that will get alot of use.

Could have saved yourself alot if hassle for the price of one game.

Lofty Who

Sorry to hear about your troubles OP.

If I was you I'd phone Xbox Support. As Digital said try a power cycle first as I'd imagine it will be one of the first things Support suggest.

My experience with Xbox Support has always been very good. Obviously I can't say they will solve your issue over the phone but you never know, it could end up being something quite simple to fix.

Good luck and let us know how you get on.

My Xbox One lasted One year and four months before breaking. Now I have a 500 dollar paper ...