My Xbox One keeps shutting down without warning. Probably not overheating. Help.

Discus and support My Xbox One keeps shutting down without warning. Probably not overheating. Help. in XBoX on Consoles to solve the problem; This morning, while I was playing Sunset Overdrive, my Xbox One shut off without warning. I figured it was a fluke – something bumped the power cord, I... Discussion in 'XBoX on Consoles' started by Nintendufus, Nov 21, 2014.

  1. Nintendufus
    Nintendufus Guest

    My Xbox One keeps shutting down without warning. Probably not overheating. Help.


    This morning, while I was playing Sunset Overdrive, my Xbox One shut off without warning. I figured it was a fluke – something bumped the power cord, I had an otherwise-imperceptible power surge, whatever – but it happened again when I restarted the console.
    I waited until after work and tried it again twice, but the same thing keeps happening. Help me.

    The vitals:

    • No history of this happening before this morning, despite >3-hour gaming sessions per day for the last week
    • Random shutdown occurs without warning of any kind (e.g., no overheating warning, et cetera)
    • I've ruled out the power source as an issue
      • Xbox One power brick light goes from a solid green when console is running to a solid orange upon shutdown
    • Console doesn't appear to be overheating
      • Doesn't feel warm to the touch
      • Placed horizontally on a flat, wooden surface with no obstructions to airflow
      • Again, no overheating message prior to shutdown
    • I've only been playing one game: Sunset Overdrive
      • Appears to occur only during gameplay
      • Currently on "La Venganza" side-quest for Las Catrinas in Act 4 – console shuts down before I can complete the mission
    • Only turns back on by power button press (not by controller)
    Please let me know if anybody knows why this is happening or if someone has a solution to it. If you need any other information, feel free to ask.

    Thanks in advance.

    :)
     
    Nintendufus, Nov 21, 2014
    #1
  2. Star Pelzig
    Star Pelzig Guest
    Xbox one randomly shutting off

    My Xbox one keeps shutting off randomly, when it does this I have to reset to power brick in order for it to power on again. It's not overheating because I never get a warning saying that it is, sometime it will shut off even if it's cold
     
    Star Pelzig, Nov 21, 2014
    #2
  3. Xbox One S keeps shutting off

    My xbox keeps shutting down and I dont know why. It's not hot there are no red lights or overheating messages it just keeps turning itself off. First it was doing this anytime Netflix was loaded or Hulu but now it's doing it when
    I play my game. Please someone help
     
    Wicked NATlVE, Nov 21, 2014
    #3
  4. WillYum1337
    WillYum1337 Guest

    My Xbox One keeps shutting down without warning. Probably not overheating. Help.

    Hey, have you tried using any other applications or games to see if it is a problem with the game?(Most likely not) I've had a similar problem but I was able to use it again after waiting a bit.
     
    WillYum1337, Nov 21, 2014
    #4
  5. Nintendufus
    Nintendufus Guest
    @WillYum: I don't own any other games yet, but I'll try Netflix and report back. I've been troubleshooting on my own for the last hour or so and found that the problem persists even when I'm playing Sunset Overdrive without the disc in the drive. (I didn't
    even know you could do that.)
     
    Nintendufus, Nov 21, 2014
    #5
  6. Nintendufus
    Nintendufus Guest
    Update: I logged into Netflix and streamed about half of Skyfall, so maybe it is exclusively Sunset Overdrive. I've uninstalled the game and am reinstalling with the hope that it just went janky somewhere along the line.
     
    Nintendufus, Nov 21, 2014
    #6
  7. Nintendufus
    Nintendufus Guest
    After uninstalling and reinstalling Sunset Overdrive, the problem persists. Anyone have any idea why this is happening and what, if anything, can be done about it?
     
    Nintendufus, Nov 21, 2014
    #7
  8. WillYum1337
    WillYum1337 Guest

    My Xbox One keeps shutting down without warning. Probably not overheating. Help.

    @Nintendufus Hey, have you tried contacting Xbox Support? support.xbox.com or maybe XboxSupport on twitter? If your having trouble finding an answer here then I think you should try Xbox Support.
     
    WillYum1337, Nov 22, 2014
    #8
  9. Having the exact same problem. Did you ever find a solution?
     
    JiveBongo194718, Oct 31, 2018
    #9
  10. Nintendufus Win User

    My Xbox One keeps shutting down without warning. Probably not overheating. Help.

    Update: I logged into Netflix and streamed about half of Skyfall, so maybe it is exclusively Sunset Overdrive. I've uninstalled the game and am reinstalling with the hope that it just went janky somewhere along the line.
  11. JiveBongo194718 Win User

    My Xbox One keeps shutting down without warning. Probably not overheating. Help.

    Having the exact same problem. Did you ever find a solution?
  12. Nintendufus Win User

    My Xbox One keeps shutting down without warning. Probably not overheating. Help.

    @WillYum: I don't own any other games yet, but I'll try Netflix and report back. I've been troubleshooting on my own for the last hour or so and found that the problem persists even when I'm playing Sunset Overdrive without the disc in the drive. (I didn't
    even know you could do that.)
  13. WillYum1337 Win User

    My Xbox One keeps shutting down without warning. Probably not overheating. Help.

    @Nintendufus Hey, have you tried contacting Xbox Support? support.xbox.com or maybe XboxSupport on twitter? If your having trouble finding an answer here then I think you should try Xbox Support.
  14. Nintendufus Win User

    My Xbox One keeps shutting down without warning. Probably not overheating. Help.

    After uninstalling and reinstalling Sunset Overdrive, the problem persists. Anyone have any idea why this is happening and what, if anything, can be done about it?
Thema:

My Xbox One keeps shutting down without warning. Probably not overheating. Help.

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