My Xbox One keeps saying "you can only play one game at a time"

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Can you please reset your account password as well? Please sign in to https://account.microsoft.com/security and then try playing your game again.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

try resetting your xbox.

https://beta.support.xbox.com/help/hardware-net...

if your account is being used on a pc this will also prevent you from playing.

This code can only be used the one time, however if you keep that other account on that Xbox and set that Xbox as that accounts home console then all accounts on that console will still be able to play the game.

Hi there!

So, you can ONLY have one console set as your 'HOME' console at a time.

And you only get 5 changes a year, so don't keep changing it.

For games and gold, only one other person can use the benefits on the home console while you play on the second console at the same time. You can only be signed in on one console at a time with any profile.

Does that make sense? So if your kids want to play together on different consoles, you will need another gold account etc.

I know that I can only make one as home, and yeah I've stopped changing it with one to go!. So you are saying that I cannot do, as an example, 4 player splitscreen on each console over the one Gold acc on Rocket League?

Keeping console 1 signed in on my profile , anyone can sign in and play on console 1, and they can also sign in and play online on console 2, doing it right now. BUT, that means I can ever only play on console 1, as I cannot sign into console 2 whilst still
signed in on 1. This is when my issue lies. My only way around it would be to physically swap them so not to use another home change, but I will always be limited to which one I can play (console 1) when others want to, or are already playing.

It could be something with parental controls, I know I can set screen time limits for my children and so it requires them to have me sign in to keep playing a game or anything like that. Otherwise, you can only have one "Home Xbox" which will give anyone
on it gold, so the one child on it can probably play without you, while the other ones will not be able to.