my xbox one isn't working

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

NB: A factory reset keeping games and apps will not delete your game saves as they are backed up in the cloud and will resync once you've signed in.

Hope this helps.

Jesse.

Hello there,

Try to bring up the Xbox Startup Troubleshooter, follow these steps:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Press and hold the Pair button and the Eject button on the console, and then press the Xbox button on the console.

Note: The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button.

Continue holding the Pair and Eject buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

The console should power up and take you directly to the Xbox Startup Troubleshooter.

To restore your console from the Xbox Startup Troubleshooter, select Reset this Xbox. When prompted, select the option to keep the games and apps.

If you are returned to the Home screen after the console restores and restarts, your console should function correctly now.

Same black screen. Power display shows on, my Tv HDMI input shows receiving signal but black screen on xbox. Home button shows it’s there and option to turn console off or controller off but that is all I can do. Smh !

Hi brad,

So I was advised to factory reset my xbox which i have done which requires the system to update, it's not doing so....

whats the deal? have i lost my xbox? have i lost my games? what's going on?

Mine is doing the same when i turn it on it shows up black screen and i can click home button but i cant controll anything it wont work can i please get some info on this please. is my xbox broke or is other people getting it