My Xbox One isn’t working at all

Wazowski6211 · May 6, 2023

So my xbox one will turn on but I can’t open any apps or games. I can open settings but I cant access anything in settings and I can’t even open the help menus. How can I fix this?

:)

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Let´s try performing a full power cycle

Full Power Cycle

Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.

Once the lights on the front of the console, unplug the power cable from the rear of the console.

Wait at least 3 minutes .

Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

WilliamHood5

Ive also hard reset it before and it still didnt work

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please check if the problem with the console image also occurs when connecting it to another TV or monitor, if possible, also try using another HDMI cable.

Regarding the problem entering the troubleshooter, did you make sure to do the process correctly?

The link and eject disc buttons must be held down all the time, and the power button must only be pressed once.

Best regards!

Victor Hugo (imp)

Hello Ella, thank you for reaching out! My name is Victor, I'm an Independent Advisor and member of the Microsoft Xbox Community like you. I hope you are having a good day despite this issue.

I am sorry you are having to deal with your Xbox not working, I understand how frustrating this is. Based on your description, your console may need to be serviced, but please try these steps first, if you haven't already:

Unplug your console from the outlet, unplug all connected devices (if any) from your console and leave it unplugged for 2 minutes before plugging everything back in, this will clear the cache. Plug your console back, this time on another outlet, and check if the issue persists. Try doing the steps to manually bring up the Xbox Startup Troubleshooter again (the press and hold sync and eject procedure). It's unlikely to be an issue on the HDMI cable, but test other cables and ports on your TV as well, if available.

If the issue persists, your Xbox will need to be serviced. Please take a look at this support page for information about your warranty, and how to submit a service order request, if available:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you very much for your understanding, and please feel free to reach out if you have any further questions. Take care!

Will Senn-McNally

I am using the Xbox one, it still isn’t working.

My Xbox One isn’t working at all