My Xbox one is not reading disks

That may sound strange, but if you "hold" the disk for 2 seconds while inserting on the console, the xbox will pull the disk with more strength, then let go of the disk and see if it will read. This happened with my old xbox one, it would only read disks
if i did this, don't know why.

This happened with 2 CoD4 disks. My xbox now reads both disks as DVDs instead of xbox game disks. One after being matchmade into a modded lobby (one of hundreds rampant in MP), one after a game crash in single player

Hello, try to clean your disks with a soft cloth, then retry to read them.

If your xbox still doesn't read the disks, go to your retailer and ask for more informations (if the disks work on another console), if they can be read from another console (the retailer one?), the problem is in your xbox's cd reader.

if the disk is scratched sometimes it can stop reading the disk on other consoles and your console may be lucky enough to read it as for me I had a disk that was scratched and it didnt work on my friends console but worked on mine and I have the newer xbox
he has the older one so maybe the old xbox's are more sensitive hope I helped

I sometimes get an error with disc not reading, so I do hard shutdown (hold power button for like 6-7 seconds etc), unplug, leave for 30 seconds, turn back on. I'd try this before doing complete factory reset.