My xbox one Hell

Hello Everyone.

it all started in december when my xbox one chewed up and spat out my forza 5 r disc i contacted customer support and i was told i would have to pay $20 for a replacement disc i said NO iv already payed €69.99 for the game i will not pay a penny more
after much back and forth with customer care i sent the game to the chzech Republic with a letter telling them i wont be paying the 19.99 joke charge.

so weeks past and i ran into a major issue my xbox live gold stopped working (il get to that later) so while i was chatting with customer care i asked about my replacement forza and they said it was processed i would have it in 3-5 days... nope i never
got it so i got back onto them and got your typical dummy sheet reply it will be another 3-5 days so i waited and waited you guessed it no game so i contacted customer care and asked to speak with a manager. well this guy was an absolute nightmare wasted my
time really.

anyway i received a email today regarding forza because they cannot find the replacement i sent them 5 WEEKS LATER ! so im not getting a replacement despite them telling me on 3 different occasions i would receive it in 3-5days so not only did they
lie about my game being procesed and shipped they now want me to spend hours more of my time cleaning up their mess.

Secondly my xbox live gold account has been broken apparently for 13 days so i got on chat with the so called customer care team and after explaning to them that my gold account isnt working and spending 2 hours of going through the most ridiculous fixes
you could have imagined surprise none of them worked anyway i was told it will take 3-5 days and the advocasy team will get back to me well 13 days have passed and nothing so i got back onto customer care and to my surprising i was told i would receive a new
console in guess what yes 3-5 days and yep you guessed it no console. so here i am 2 weeks later an xbox that does nothing no forza game and their still charging me for gold.

I have been left with no choice now to report my case to NSAI and may have to take legal action as the shop where i bought my console from wont take it back and microsoft wont refund me typical lazy greedy fashion of microsoft they just want me off the line
and wont stick by what they promised me on several occasions.

so to wrap this up:

1.forza game will be with you in 3-5 days (i was told this 3 times)

2.you will have a new replacement console in 3-5 days

3.you will hear from our advocasy team in 3-5 days regarding you gold sub.

not one of these things have been fulfilled to a loyal customer for 8 eight years and never complained once in the past, it sums up how microsoft treats their customers even a ambassador on here cant get support from them what a joke.

:)

 

Saints Row IV Reelected & Gat Out of Hell

Hi friends

I purchased SR4 Re-elected & Gat Out of Hell on the 23/02/2016
https://store.xbox.com/en-AU/Xbox-One/Bundle/Saints-Row-IV-Re-Elected-Gat-out-of-Hell/1fbdf872-6395-43f5-87c5-1d5209e8737e and, while Gat Out of Hell has installed on my XBox One, Re-elected isn't available. How might I fix this?

Many thanks

Heath

 

Oldgamerz 30+ Gaming Community (Come and make new friends)

My hair is going grey hell yea am gettin old and still playing xbox one add away

 

*that Meant to say legal advice not action lol

i cant edit again.

 

Coder, I would use
support.xbox.com/.../contact-us and then select request a call back. Speak with someone not use chat, and then get a case/reference number so you will have more data when dealing with finding out your status.

good Luck.