My Xbox One has suddenly stopped recognising that my headset is plugged in, help?

Hey there Mog thanks for taking the time to bring this issue to us.

We understand that you're experiencing an issue in reference to the controller's inability to detect any audio jack connected device such as a headset and or earbuds.

When it comes to this inability, it can either mean the controller firmware would need to be updated, or the controller may need to be replaced.

The controller can be updated by attempting to follow our update your Xbox One
controller support article, which shows the exact steps to perform this step.

If the controller is up to date, it may mean that the jack on the actual controller is causing issues with recognition, and the controller would need to be replaced.

Hope this helps!

Okay, thank you!

Also, this may sound slightly stupid, but how do I request a callback? The link just takes me back to the support page.

Hello again,

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Thank you very much for your response!

My controller is all up to date according to my Xbox, and my controller is only a week or two old, and the audio was working yesterday, are you sure I need to replace it?

Hey there Mog thanks for keeping in touch.

Short answer, yes. The actual hardware might've gone bad (3.5 mm jack) so we would actually suggest
Requesting a Callback from one of our Xbox Support Specialists since they are the best equipped (tool wise) to look into the warranty of the controller to look into a possible
replacement of the controller. We appreciate the patience but please give it a shot and let us know how it goes!