My xbox one has problems with troubleshooting

Hello Antonio,

Thank you for posting here on the Xbox forums. Sounds like your console is in need of a reset. You can do this right from the troubleshooting menu. Select the option "Reset console" and then select the option "Reset and keep my games and apps".

This is called a soft
factory reset. This one will require you to re-sign into any account that you use on this Xbox, so make sure you have a stable internet connection and you know the email/password to your account.

Let us know the results!

I have the same problem but my two error codes are E102 and E105....

Please follow the troubleshooting instructions here https://support.xbox.com/xbox-one/console/startup-error-solution

If the issue can't be resolved through these troubleshooting steps, your console needs to be sent in for service.

I have the same problem but my two error codes are E102 and E105. No matter how much I press reset xbox and everything, it sends me right back to the troubleshoot error start up screen.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

In this case, we just need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

I recommend you take a look at Troubleshooting installation problems on Xbox One as this
has helped many people having the same issue as you. Your error code has happened to other people in the past. Take a look at the troubleshooting page and try out all those steps.