My Xbox One Elite controller is broken

BenjaminCloutier · Nov 12, 2018

After using my Elite controller for a while now, the joysticks stopped working. They keep going up, even if I don't touch the controller. Also, the RB button doesn't click as well as it used to. It feels very fragile. So, I was wondering if there was a
way to repair it?

:)

jonobrowne · Nov 12, 2018

fix controller

my xbox one elite controller is broken and it is still in warranty i dont know how to get it fixed

Taddimuss · Nov 12, 2018

I need to send in my Xbox one elite controller to get fixed

I need to send in my Xbox one elite controller to get fixed. At the device service and repair in the elite controller thing it wants to send me replace accessories not an actual
elite controller. There's a replacement standard controller. Do I use the standard replacement and I send my elite controller and they'll send me an elite controller or a standard? I'm just confused, am I overlooking something? I've read other post about broken
elite controllers but the answered ones just have a link to the Device service and repair page or something along the lines of that.

coco meat train · Nov 12, 2018

You can request a repair here.

https://support.microsoft.com/en-us/devices

XBF Crystal P · Nov 6, 2018

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue with the Elite controller right
thumbsticks.

Check out this troubleshooting article:
Replacing a broken Xbox One controller.

For any device issues, I would recommend to
contact Customer Support for
further assistance or visit the Device service and Repair
site.

Hope this helps.

Hoagy76

None of my Xbox One controllers have broken (5).

I now have an Elite and it is just as good as the day I bought it.

Sw1mba

Hi,

if they are broken you always got your warranty, you can go back to the store where you bought your Xbox one Elite controller.

I think that the controller is durable and shouldt be easy broken.

M3tal Daz3

The new Elite 2 controller seems to have answered the past issues. To get your controller serviced:

https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

xTeggyGoneMadx

Did you try updating the firmware on ur controller? I had this happen to two of my xbox elite controllers aswell one of them was a wolferine elite, it wont update firmware on xbox, or pc. They were wired, and it was the wire inpluck that was broken. Hope
you figure it out, before warrenty runs out

Ainrehtea

Now I've gotten down to where I select xbox one elite controller and hit confirm after putting my code in and then nothing happens.

As if the button to confirm is broken.

My Xbox One Elite controller is broken