My xbox one doesn't recognize my gold membership

I'm having the same issue, It's not downloading my gamer information and doesn't recognize that I have an Xbox Gold Live membership.

depends did you migrate to another region?

Or did you use a trial code like 48hour orn2 week code

If you migrated to a non Xbox live region that would be why

Or you migrated to a non Xbox one region and yes there are some regions that don't support Xbox one

Also should be noted prepaid membership codes don't transfer between regilns

Also if you have the 2nd issue

It isn't actually gold it is temporary multiplayer access so if you are trying to get Games with gold with those that won't work you need a paid membership

No I Don't migrate to another region, I have paid for my gold membership with my credit card, it's a weird problem because when the support guys "fixe it" I can play on line and download free games, but if I restart my console it's like the first image I'm
not a Gold member anymore, It's very frustrating and nobody know the reason of the problem.

depends did you migrate to another region?

Or did you use a trial code like 48hour orn2 week code

If you migrated to a non Xbox live region that would be why

Or you migrated to a non Xbox one region and yes there are some regions that don't support Xbox one

Also should be noted prepaid membership codes don't transfer between regilns

Also if you have the 2nd issue

It isn't actually gold it is temporary multiplayer access so if you are trying to get Games with gold with those that won't work you need a paid membership

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Hey WaywardBd,

We appreciate you reaching out to us with this issue. Gold subscribers shouldn't be seeing prompts to buy gold, that's pretty strange. We're also sorry to hear about your experience with support, but hopefully we can offer some assistance. We're sure you
were already asked to do something similar, but we want to try to reset some settings. Let's try powering down your console, unplug the console and router for five full minutes, and let us know how that goes for you.