My xbox one doesnt read any discs, movies or games, What can I do?

Hello Domnmet,

If you haven't yet, you may want to check out How to troubleshoot problems playing a disc on your Xbox One. Let us know if these
solutions work for you. Unfortunately, it is possible you may need to send your console in for a repair.

Hope this solves the issue.

Nate

Hi Domnmet,

Thanks for your post. Please be sure that the Xbox is level and at it's proper position. Also, make sure the discs are completely clean and free of debris.

If the issue persists, please visit our
Device Support page for information on repairs or use the
Contact Us portal to speak with an agent about repair options.

I hope this information helps, thanks again!

Hi,

It's not been removed from backwards compatibility. I would say the reason why your console is displaying this error is because it can't read this particular disc. Do you have any other Xbox 360 game discs to test on your Xbox One? If you do, are they
working?

When you insert a backwards compatible Xbox 360 game disc into your Xbox One, the console will read the disc to see what's there. If your console can't read the disc it will display this message. For disc based games you must be connected to Xbox Live
as the game will need to be downloaded for you to play it.

Things to try

Verify your console can still read Xbox 360 discs.

If you don't have any other BC 360 games on disc, try a DVD movie. Make sure the disc you try is a DVD movie disc not a Blu-ray disc. If other Xbox 360 games disc work or a DVD movie, it's likely the fault lies with the disc and not the console.

Check the discs for scratches or dirty smudges. Try cleaning the disc with some water and soft towel

Hi,

It's not the discs it's your console. If your console can not read DVD movies then it won't read Xbox 360 games either. DVD movie discs use the same type of discs that 360 games use (DVD-9).

The Xbox One has two lasers to read discs. One for Blu-rays - which Xbox One discs games are made of - and one for reading DVD's and Xbox 360 games.

Do other games and / or movies work right away? If not, then the disc drive might be failing.

For example, I have a Day One Xbox One, and sometimes I have to insert the disc a couple times before my console will read the game / movie. If it doesn't read the game after putting in the disc and I try to open the game, then it will say I need to purchase
the game or insert the disc.