My xbox one does not want to read any disc or game or blue ray movie!! and it has the latest ...

CrystalPond818 · Nov 28, 2016

Guys please help my xbox one does not want to read anything not even a game, movie or music cd. I have the latest update and a membership and i can only play downloaded games. I have it less then a year and the shop where i Bought it from say the cant do
anything????

:)

IgotTSondabrain · Nov 28, 2016

Fix the blu ray player app, PLEASE!

It can play dvds fine, and that's about it. I can no longer play disc based games or blu ray movies. one of the recent updates has apparently messed my blu ray player

AndyHead78 · Nov 28, 2016

'X-Men : The Last Stand' blu-ray problems

I have a box set of the first 5 X-men movies on Blu-ray, the first 2 of which play perfectly with no problems. However, the 3rd movie does not start, instead I get a message saying I need to do an update for my Blu-ray player in order to play the disc. The
website shown on the screen does not mention the player on the Xbox One, or how to update it. Has anyone else experienced similar problems, or have any solutions to it?

Mister Maka · Nov 29, 2016

Afternoon CrystalPond818.

Sorry to hear about your disc drive troubles with your Xbox One! If you haven't already, let's give this
Disc Read Error Troubleshooter a go. Let us know if that helps

Obsessive Power

Hi,

Do other BC Xbox 360 game discs work on your Xbox One? For the Xbox One to recognise the game and download it from Live it must:

Be able to read the disc. Check if the disc is dirty or damaged
Have a working Optical drive capable of reading Xbox 360 discs. Try other BC discs or test a DVD movie.

The Xbox One has two diodes for reading discs in the optical Blu-ray Drive. A red laser is used to read Xbox 360 and DVD movies and a blue laser to read Xbox One games and Blu-ray movies. If the diode for reading DVD's is faulty, BC Xbox 360 discs won't
work.

Mister Maka

Afternoon CrystalPond818.

Sorry to hear about your disc drive troubles with your Xbox One! If you haven't already, let's give this
Disc Read Error Troubleshooter a go. Let us know if that helps

Obsessive Power

Hi,

Sounds like the laser in your console's Blu-ray drive has a hardware issue.

To test if your Xbox One X has issues reading discs, try playing a DVD movie disc. If can't read DVD movie discs either then your console has a hardware fault.

Note: It must be a DVD movie disc, not a Blu-ray movie disc.

There are two lasers in the Blu-ray drive, one for reading Blu-ray discs and one for DVD discs. Xbox One games use Blu-ray and the 360 console used a DVD drive.

Obsessive Power

Hi,

The optical drive in the Xbox One is a Blu-ray drive. Xbox One discs are on Blu-ray disc, same as HD Blu-ray movies. Xbox 360 games came on DVD disc.

Oversimplifying my explanation a little, the Xbox One has separate lasers for reading DVD discs than it does for reading Xbox One blu-ray discs.

The laser that is used to read DVD's has failed. This isn't a software issue, it's a hardware one. Unfortunately you can't fix this yourself, you'll need your console repaired. Sorry.

Obsessive Power

Hi,

it won't be a software problem. The reason is because the Xbox One's Blu-Ray drive actually has two laser diodes, one for reading Blu-Ray Xbox One discs and movies and another to read Xbox 360 and DVD movie discs.

Essentially the laser that reads BD discs has failed and it's not something you can repair yourself.

Sorry about that.

My xbox one does not want to read any disc or game or blue ray movie!! and it has the latest ...