My Xbox One does not recognize my Gold Membership

Discus and support My Xbox One does not recognize my Gold Membership in XBoX on Consoles to solve the problem; My Gold membership renews automatically and renewed about two weeks ago. I can see that information under billing and subscription info in the Settings... Discussion in 'XBoX on Consoles' started by i am playing, Jun 8, 2017.

  1. i am playing
    i am playing Guest

    My Xbox One does not recognize my Gold Membership


    My Gold membership renews automatically and renewed about two weeks ago. I can see that information under billing and subscription info in the Settings area. However, when I go to Games with Gold it does not recognize I have Gold.

    :)
     
    i am playing, Jun 8, 2017
    #1
  2. BlackHeartKillr
    BlackHeartKillr Guest
    ​I just bought Xbox gold but the Xbox one does not recognize my gold membership.

    I just bought Xbox gold but the Xbox one does not recognize my gold membership.
     
    BlackHeartKillr, Jun 8, 2017
    #2
  3. luiggyangelo
    luiggyangelo Guest
    My xbox one doesn't recognize my gold membership

    Sudenly my xbox one does not recognize any more my gold suscription, it recognize me and my profile, i have check and my membership is still god, i dont know why this is happening, i have tried to restart, log out and in, and nothing works, i hope someone
    can help me.
     
    luiggyangelo, Jun 8, 2017
    #3
  4. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  5. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  6. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. Suttie420 Win User

    My xbox one doesn't recognize my gold membership

    Thank you I am having the same exact problem! I renewed my Gold for a year, as usual, in March! Frustrating…. Let's hope we find the answer… Even xbox.com does not recognize my gold membership and is offering to sell me Gold :(
  8. XBLRewards8 Win User

    Xbox Rewards does not recognize my gold membership

    Hello ZeroTheeHero,

    It takes us up to 96 hours to process new information. This means when your previous subscription ended, and we were loading your renewal, there was a period where you did not see your Gold status. We see that we have since loaded your renewal, and the prompt
    to go to Gold is no longer on your MyRewards page. Apologies for the confusion.
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My Xbox One does not recognize my Gold Membership

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