my xbox one controller won't connect and flashes one white and two red lights

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

try to update your controller's firmware first.

https://support.xbox.com/en-us/help/hardware-ne...

in this case the joystick may be defective. the joystick has a 90-day warranty, microsoft does not carry out out-of-date repairs.

If it is within the deadline, request the repair:

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne...

Thanks for replying, I connected a USB to micro USB cable and when I tried to update the controller it told me that there were no more updates available.

I tried connecting it with a cable to my Xbox and it won't detect it. I also tried to connect it wirelessly to my phone and it connects but the white light on the controller keeps flashing, and it won't do anything. It only works when I connect it with a cable on my pc. It doesn't work on any other device wired or wireless.

Thank you and sorry ! But my monitor just has one green audio connection and not those red or white ones, so i think it won't work with those two?!