My Xbox One cannot read any disks. How can I fix this?

If the above steps do not resolve the issue, I would recommend seeking a professional repair service. You can contact Xbox support for information on authorized service centers.

you're disc drive has almost certainly failed

One S is still repaired, but given the expense i'd recommend an upgrade, especially if yo have the no longer supported original Xbox One

Yeah, I was figuring this would be the case. I believe it is an Original Xbox One so it would be getting old and likely problematic.

Hi Khaji,

I can confirm the following:

Cleaning the disk: Make sure the disk is clean and free of defects.

- The disk is clean.

Correct disc insertion: Make sure you are inserting the disc correctly into the console. When you place the DVD in the console, the artwork should face up

- The disk is been inserted correctly.

Try another game: Try starting and playing another game on your Xbox. If the problem occurs only with a particular game, try reinstalling the game on your device

- I have tried another game disk, and the issue continues. The other disk is also clean.

Check Xbox status: Check the Xbox status page. If you see any services with alerts, wait until the service is working again

- There are no services alerts relating to this issue

Play the game offline: If there is an Xbox status alert, you may be able to play the game offline until the service is back up and running

- Disk games cannot be played at all as disks cannot be read

Console reset: As a last resort, perform a system reset and choose the "Reboot and delete everything" option

- I would like to avoid doing a console reset

Hello Joshua W, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm so sorry you're experiencing these issues with your Xbox One. Here are some additional suggestions you could try:

Cleaning the disk: Make sure the disk is clean and free of defects.

Clean the disc with a soft, clean, slightly damp cloth

Correct disc insertion: Make sure you are inserting the disc correctly into the console. When you place the DVD in the console, the artwork should face up

Try another game: Try starting and playing another game on your Xbox. If the problem occurs only with a particular game, try reinstalling the game on your device

Check Xbox status: Check the Xbox status page. If you see any services with alerts, wait until the service is working again

Play the game offline: If there is an Xbox status alert, you may be able to play the game offline until the service is back up and running

Console reset: As a last resort, perform a system reset and choose the "Reboot and delete everything" option

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Really the only thing you can do and what is recommended is that you
continue insisting with the Xbox team, explaining the situation in detail
since they are the only ones who can help you because they do have access to
the accounts and can see what possibly happened. . This forum is really not the
most appropriate medium to discuss your topic, especially since we as players do
not have the tools to help you as it is a sensitive privacy and security issue.

Below I will leave you the link so you can contact Xbox technical support:
https://support.xbox.com/contact-us

Note: Remember that Xbox chat is open Monday to Friday from 9:00 a.m. to 5:00 p.m. m. to 9:00 p.m. m.