My Xbox One can not recognize my 360 games. Claims they aren't on the compatibility list.

For what it's worth, I purchased Psychonauts digitally back when Microsoft was actively promoting the Xbox Originals line on the Xbox 360 back in the late 2000's. And when it joined the backwards compatibility list years later for the Xbox One, my purchase was correctly recognized and it continues to work to this day.

The way it's supposed to work is that original Xbox downloads purchased on the Xbox 360 store that are also on the XB1/Series systems backwards compatibility list, are supposed to be recognized and honored on the Xbox One and Series systems.

And it's also supposed to work in reverse where an original Xbox purchase made on a newer Xbox platform is to be recognized and honored on the Xbox 360 (With the caveat that this latest and final round of backwards compatibility additions for the first time included several original Xbox games that weren't on the Xbox 360 BC list and thus aren't 360 compatible).

Something's screwy at Microsoft's end in recent weeks. Purchase licenses for cross-compatible titles aren't always being correctly shared between the Xbox 360 storefront and the XB1/Series systems storefront.

There's not an obvious pattern to these issues, either, which might prove to be problematic if they ever try to fix it. For instance four of my old XBLA purchases made it with this last round of BC additions and of those, two of my purchases were correctly recognized on my Xbox One (With Scramble and Time Pilot not recognized as being owned by me on my XB1).

Yet a buddy that has owned both as long as I have had his old purchase of Scramble recognized on his Series S and was able to download and install it fine, with only Time Pilot not correctly recognized as owned.

Fable 2 now working. Haven't tried other games yet.

same here. Is it a region issue? Fable 2, AC2, Gears 2 and 3 dont work from disc, however I'm on the preview program and Mass Effect, Gears 1 and Borderlands all worked from disc. All my other non disc titles have downloaded without an issue and work fine.
I'm in Australia... Anyone else from UK or Australia experiencing problems? I've turn console off and back on, unplugged it etc etc...

Hold your power button for 10 seconds, people have reported that their console recognized the game afterwards.

Hey everyone!

If you are still having issues with your Xbox One console recognizing your Xbox 360 games, check out our Backward Compatibility Troubleshooting page for some helpful steps. If the issue persists,
go ahead and fill out the survey at the end. Thanks in advance!