My Xbox live subscription says pending and charged me twice

Hello There ! I highly advise you to contact our live support " Contact us | Xbox Support " regarding your issue.

If you experience any issues requesting a call back or live chat on the Xbox support website, go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.

Based on what you had posted here you may have had Xbox Live Gold up until Feb 8th. Most likely, it was in the middle of the monthly subscription and they may have canceled the sub and removed the pending charge.

The other issue about being charged twice for Xbox Live is again an issue when the system tries to charge your card for a month and there's either not enough funds or the bank doesn't process the charge. Meanwhile your subscription remains active but the
charge is pending. Then you get into the next month of Xbox Live gold and the charge for the last month and the next month go through when there's funds on the card.

Xbox Support should be able to see when your billing date is and see the pending and attempted charges and then finally the successful charge for those two previous months.

Yes, and as i have explained to every rep, because the charge for january is still in “pending” status i cant purchase or renew xbox live nor can i update or change my payment method. If i log into subscriptions from the xbox my live subacription says
next charge is on 1/11/19 which has already been paid through my bank, and it does not give me the “pay now” option for over due balances

Interesting, I looked at my payments saved on the Xbox and when I try to remove a card that I no longer have, it won't let me and says that there is a pending charge on it. Though, I never used that card to pay for a Live subscription, as it's set to use
my checking account because back when I first started using Live I didn't have any credit cards.

Hi, as the above poster noted, you should contact Official Xbox Support about this issue. In case the link above doesn't actually feature a phone number, or if you prefer web chat, you might use this link instead to contact them: https://support.xbox.com/contact-us