My Xbox live rewards VIP ranking is incorrect.

I know I should be rank 3 after xmas, but I have been reset to the start of rank 2.

I have spoken to support staff and they told me it was an issue that you know about and are busy sorting and to post here to make you aware to look into my account.

Thanks

James

:)

 

MyVip ranking lowered

Just checked my vip ranking on xbox rewards seeing as a reset happend at the start of this year and noticed my vip had lowered from a 4 star to a 3 star ranking ( and is the second time this has happened with resets ).

My question is do I have to spend the amount required every year to maintain my current ranking? If I do thats a **** of a lot of cash each year to maintain it.

 

VIP

" What are VIP Exclusives?

A. VIP Exclusives are special offers and rewards that are part of the Xbox LIVE Rewards program. To be eligible, all you have to do is become an Xbox LIVE Rewards Gold member and stay active on Xbox LIVE."

 

Hello MisshapenRock,

From our FAQ:

—Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between September 1, 2015 to
December 31, 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

This is why your progress was set to default. However, we have some additional information that we will send to you via Private Message. You can see read messages by clicking your avatar in the top right of this page, and selecting messages from the drop
down menu.