My Xbox Live Rewards email address won't update

Ross Duckworth · Oct 4, 2017

I have switched the email address that my Xbox Live/Microsoft Account uses. This includes updating the address I sign in with, and what is used for all communication. My old address has been completely removed and is no longer visible in
my account, nor can it be used to log in with. However, when logging into Xbox Live Rewards, using my new email address, which works, Xbox Live Rewards still shows my old email address and still uses that when sending me emails. When I try
to update the email address by managing my account it just redirects me to my Microsoft Account which is already correct.

How do I get Xbox Live Rewards to use the correct Microsoft Account/Xbox Live email address and not the old one it seems to have cached?

Thanks.

:)

JDTG6R UK · Oct 4, 2017

My email address is correct

My email address for my xbox live rewards is correct

cpt Coffee64532 · Oct 4, 2017

Email issues

I need to change my xbox live rewards email address.

XBLRewards8 · Oct 5, 2017

Hello AnskiereTheMad,

We use your Microsoft Billing email to send Rewards emails to. We see that your billing email is different from your current email, which may be why you are receiving emails to the unwanted address. You can find your billing email from your Microsoft Account's
profile page (https://account.microsoft.com/profile/) under the "Edit your billing info" option.

XBLRewards8

Hello AnskiereTheMad,

We use your Microsoft Billing email to send Rewards emails to. We see that your billing email is different from your current email, which may be why you are receiving emails to the unwanted address. You can find your billing email from your Microsoft Account's
profile page (https://account.microsoft.com/profile/) under the "Edit your billing info" option.

Mudplugger2010

Hello,

Yes the emails contain details for my Mudplugger gamertag but they are addressed to the previous email address that used to be associated with my gamertag. When I migrated my gamertag to a new email address the rewards program never updated.

XBLRewards3

Hi crackjackx! Per our FAQ:

— How do I change the email address where I receive Xbox Live Rewards communications?

In order to change your Microsoft account, please
click here and follow the instructions. Please make sure that the Microsoft account associated with your Gamertag is current to ensure you receive your Xbox Live Rewards email offers and updates. To see which email address we have on file for you, go to
http://commerce.microsoft.com, log in with the Microsoft account tied to your Gamertag, click on 'Billing Info' and select 'Edit Profile' link at the top.

XBLRewards8

Hello XXXBone,

We see that you just recently updated your email yesterday. Since it takes us up to 96 hours to receive new information, you may receive emails at your old address for a few more days. However, we see that this email you have recently updated to matches
your one email on your account, so you should expect to start receiving Xbox Live Rewards emails to your newly updated address.

Smwutches

Here are instructions on how to change it -
support.xbox.com/.../manage-live-id.aspx

It will update itself on the Rewards program, however it won't be instant.

Will I still receive Xbox LIVE Rewards Points if I change my Windows Live ID (email)?

A. Yes. If you migrate your Xbox LIVE Rewards account to a new Windows Live ID (email), there may be up to a 96 hour delay before you can log into Xbox LIVE Rewards with your new email. You may even be prompted to re-register – just ignore this request,
but it will not hurt if you re-register. If you attempt to log in with your new email but Xbox LIVE Rewards does not recognize you, you can always check on your points using your old email. Rest assured, once the migration is complete, your points will be
moved, and you will be able to access the information with your newly linked email.

My Xbox Live Rewards email address won't update