My XBOX Live Profile Captures Are Automatically Vanishing...

Hi Jacob!

May I confirm if your clips and captures are saved on your internal storage or external storage?

Let's make sure that automatic upload is enabled.
Press the Xbox button to open the guide, and then go to Profile & system > Settings > Preferences > Capture & share > Automatically upload.

To upload a capture that wasn’t uploaded automatically, select the capture, and then select Upload.

Hi there! Have you checked that you’re not looking at only your captures store on Xbox Live instead of all your captures stored locally? Eventually you will run out of space on your Live profile for captures, at which point they stop uploading automatically,
but are still stored locally on your console.

Hit the guide button and hit right on the d-pad twice to get to “Capture and Share”. Then go down and select “Recent Captures” to open your Capture Management screen. From there the first box in the top left hand corner should allow you to toggle between
“Xbox Live” and “On This Xbox”. All of your locally stored captures will be under On This Xbox, and if you want to you can remove some of your Xbox Live captures and replace them with new ones that are stored locally.

Hopefully this helps, cheers!

Regarding older clips and deleted: I think older stuff might get deleted automatically to make space for any new uploads, but I regularly go back and manually remove older recorded clips just in case. I save them to my PC hard drive before doing so, so I
still have a back up.

As for your other issue of recent captures vanishing, that seems very odd. I know a lot of people have had issues uploading captures to XBL in the last few weeks, but if they're vanishing from your XBox itself then that seems bizarre. Does anybody else have
access to your console? Is it possible that somebody might be deleting them manually?

Hi Mr Mayosapien



Greetings!



Thank you for posting in Microsoft Community.





We understand that you need help with this concern. We will work together to achieve your desired resolution.



You can also download your captures locally to your PC by following these steps:

• Open the Xbox app on your PC.
  
• Sign in to the app using your Microsoft account.
  
• Select the Captures icon on the left menu panel.
  
• Select On Xbox Live to view captures you’ve uploaded to Xbox Live.
  
• Select the Download button to download the captures locally to your PC.
  

Things to keep in mind when uploading to the Xbox Network

Automatic uploading is standard, but in case you need to turn it on, press the Xbox button to open the guide, and then go to Profile & system > Settings > Preferences > Capture & share > Automatically upload.

To upload a capture that wasn’t uploaded automatically, select the capture, and then select Upload. Here are some important things to keep in mind:

• You can upload up to 10 GB of captures to the Xbox network. Once you reach that limit, you’ll need to delete existing captures to upload new ones.
  
• Any game clip or screenshot that’s uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.
  
• Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.
  
• If you see a Warning icon next to a capture, that means that the game clip or screenshot is scheduled for automatic deletion. The expiration date is listed on the individual capture.
  
• You can also view captures that are scheduled for automatic deletion by opening the Captures app, and then selecting the Expiring soon filter.
  

We look forward to your reply.



Sincerely



Microsoft Forum Moderator

Hello Horns Up Baby,

Thank you for posting in the Microsoft Community.

To retrieve your photos and video screenshots from your Xbox One console, please follow these steps:



You can also download your captures locally to your PC by following these steps:

1. Open the Xbox app on your PC.
   
2. Sign in to the app using your Microsoft account.
   
3. Select the Captures icon on the left menu panel.
   
4. Select On Xbox Live to view captures you’ve uploaded to Xbox Live.
   
5. Select the Download button to download the captures locally to your PC.
   

Things to keep in mind when uploading to the Xbox Network

Automatic uploading is standard, but in case you need to turn it on, press the Xbox button to open the guide, and then go to Profile & system > Settings > Preferences > Capture & share > Automatically upload.

To upload a capture that wasn’t uploaded automatically, select the capture, and then select Upload. Here are some important things to keep in mind:

• You can upload up to 10 GB of captures to the Xbox network. Once you reach that limit, you’ll need to delete existing captures to upload new ones.
  
• Any game clip or screenshot that’s uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.
  
• Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.
  
• If you see a Warning icon next to a capture, that means that the game clip or screenshot is scheduled for automatic deletion. The expiration date is listed on the individual capture.
  
• You can also view captures that are scheduled for automatic deletion by opening the Captures app, and then selecting the Expiring soon filter.
  

We hope this helps. If you have any further questions or feedback, please let us know. Thank you for being part of the Xbox community.