my xbox live isnt working

Hello sorry for the frustrations. There is currently a service alert up effecting the ability to sign in on Xbox Live. Keep an eye on this link for updates to the service status

https://support.xbox.com/en-US/xbox-live-status?xr=shellnav

The first thing you should check is if the place you bought the code are trustful. If you got the card that you have to scratch it to see the code, you shouldn't have any problem.

The second thing is to check the live status:
support.xbox.com/xbox-live-status

The third is to try the code in the website:

- Sign in at http://www.xbox.com/

- Click in your gamer tag at the top of the page and select Redeem a Code

- Click Redeem button

- Enter the 25-digit code and click Confirm.

If it still doesn't work, click in support on the top, then in Billing and at the bottom look for the Contact Us button. They can reapply the code for you.

Sorry to hear it. Your tag is showing as having a Gold membership so odds are the code went through fine for you. You can also check your membership status at the following link:

account.microsoft.com/services

If you cannot access Live enabled services such as online multiplayer please try power cycling the console by holding the power button on it for 10 seconds or by deleting your gamertag, power cycling and then redownloading it.

At the time of this posting, the Xbox Live servers appear to be running okay. You can always check to see if it the Xbox Live servers are down or not here: http://xbox.com/status

If you are having general connectivity issues, start here on this troubleshooting article: https://support.xbox.com/en-US/xbox-one/networking/connection-solution

i have time warner cable internet and my xbox live connection isnt working. My home wireless and ethernet work perfectly, but whenever i try to connect my Xbox to live, it says that i am connected to the internet, but that it cant connect to xbox live