My Xbox Live isn't working!

Free Z Yeti · May 8, 2014

I purchased a 12-month Xbox Live membership in March and now I cannot play online or do any of the other features that come with Xbox Live.

Please help if you can.

:)

sezallen05 · May 8, 2014

My Xbox live isn't working!!

Help! I bought Xbox gold for three months the other day, I also bought a new Xbox and the game GTA V. I set up my Xbox live account on my phone and it was working fine, I could send a friend request to my sister and I could access the Xbox live store. But
when I went onto GTA, I did the beginning missions and when I tried to access GTA online it came up with an error code saying "Your profile does not have the correct permissions to access Xbox live functionality" I was Bering confused by this, so I went to
my Xbox home and looked at my profile to see whether something was wrong with my membership. When I was on there it said I didn't have xbox live, so i reentered my code and it said "please enter a valid code" Please help me!!!

BabyDaddy42 · May 8, 2014

My Xbox Live isn't working

i bought a yearly subscription to Xbox Live last week ive played with my friends once i got it but 2 or 3 nights ago it came up saying i dont have a Gold subscription if i go onto the subscription part in the setting is says i have one and wont expire untill
next year

Free Z Yeti · May 8, 2014

Mainly looking for an admin.

Thank you in advance.

XboxGuy40 · May 8, 2014

It seem it the player matching is the cause.

Unkn0wn1 · Oct 31, 2018

Hi Free z Yeti,

Sorry to hear that you are having trouble using the Xbox Live services. However if you would like to contact an Xbox Support agent, you will need to do so via this
link, since Xbox Live support agents do not answer all posts that are made on the forums.

Joseph Haynes1

ohhh ok I figured it out it was an issue with the subscription I bought and my Xbox version.

Rostom L

Hi Joseph!

What exactly is your Xbox console model?

Please check your subscription if it's currently active on https://account.microsoft.com/services and if it says Xbox Live Gold. Then visit https://account.xbox.com/Profile if it shows the same gamertag you use on your console.

Oraclea

Hi, sorry to hear that's happening. I'd recommend the following troubleshooting steps:

-You can visit https://account.microsoft.com/services/ to double-check that the account you expect to have Xbox Live Gold still has the service listed as active.

-Also, make sure that the account with Xbox Live Gold is still signed into the console.

-Try a power cycle of your console. For instructions: https://support.xbox.com/xbox-one/console/power-cycle-console

-Try removing and then re-adding your profile from the Xbox (note that you'll need to know the email and password for your account to do this). For instructions: https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

If none of the above solve your issue or if you have further questions about your Xbox Live Gold status, I'd recommend contacting Official Xbox Support at the following link: https://support.xbox.com/contact-us

Hope that helps!

Rostom L

Perfect! I am glad that everything has been sorted out already.

Take care!

Rikeru

support.xbox.com/.../xbox-live-status.aspx

No idea what is going on but hopefully it will be back up and working for us soon.

My Xbox Live isn't working!