My Xbox live is not working

Hello Chris, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Go to Settings. > Network. > Network Settings. > Advanced Settings. > Alternate MAC Address. > Select the Clear button. > Allow the console to restart. Afterwards try launching fortnite again.

Hope this helps.

I have just done the same mate! Paid £14.99! Put the code in which it accepted by saying I’m now a gold user! But when I go to play online it just tells me to sign up to gold again!

Perhaps you could, for a minute, or two, be civilized about your situation and give us some understanding of your problem(s).

Hello!

Thanks for bringing this situation to our attention here on the forums. What kind of Xbox Live Code were you trying to redeem? Troubleshoot
Xbox prepaid code issues. Is there any other website or steps listed on the insert at all? Provide us with a bit more information to be able to best assist you with this.

Let us know with a reply

Greetings , Lurgi

deleting your profile

"uninstalling, and reinstalling the update

"power cycling the modem/router

"disconnecting and reconnecting your access

delete partially the system update by doing the following:

- step 1- go to settings on the xbox dashbroad

step 2- press on storage

step3- leave the high lighter on harddrive

step4-press LB,RB,X,LB,RB,X

Regards