MY XBOX LIVE HASN'T GONE THROUGH TO MY XBOX!!!

Today i bought a months Xbox live on the computer and it hasn't gone through to my Xbox. WHY? and how can i fix it?! First it said i have to change some settings, but i have no family settings or anything. HELP!

:)

 

My rewards deposit hasn't gone through

All of my billing information is correct and up to date.

 

My rewards deposit hasn't gone through

Hello Weapon XXXIII,



After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

 

your gamertag is shown as silver, which indicates that your purchase was not succesful.

have you been charged? in this case contact xbox Support.

if not, then you should try again, preferably on your console directly.

 

When purchasing a membership on the computer it can take a while for the membership to populate your account. To speed up the process go to Settings>System>Network and run a Connection Test. This will sign you out. When you sign back in you should be
showing as Gold.

If that doesn't work then check commerce.microsoft.com to ensure the payment went through. If it did and you have not received the membership then contact phone support for more assistance.

support.xbox.com/contact-us