My xbox live got refunded without me knowing

xSunzy · Feb 29, 2020

I bought live for 6 months last month and today I suddenly get a message that I got my live refunded and got €20 for it.

So I got the 3 month sub refunded for some reason while I don't have the 3 month sub active

I stil got my 6 months live active and theres no suspicious behavior on my activity tab.

Can someone explain what happened? I'm extremely confused at the moment.

:)

xSunzy

Yeah I see it now, the auto renew bought 2 seperate 3 months sub instead of a 6 months, and I probably got one of those refunded by xbox itself but it still shows I got live until August, should I worry?

AridLizard

check at https://account.microsoft.com/services/ to see what subscriptions you have and if any have recently been cancelled.

Bandido1508

Just keep checking on your subscription status, it may change in the future. But as long as you got the money back you can always purchase it again. and you may be able to save some money. Right now walmart.com has the 3 month subscriptions on sale

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

MrNikczemny, I'm sorry about this situation, friend.

This happens when the bank disputes the purchase or the package sold.

Those purchases that have been refunded have a maximum period of 30 days to return

I remain at your disposal if you have any further questions.

MrNikczemny

I agree with ngocphi. It can't be my bank fault.

My xbox live got refunded without me knowing