my xbox live gold year subscription ran out after 5 months help me fix this pls

Discus and support my xbox live gold year subscription ran out after 5 months help me fix this pls in XBoX on Consoles to solve the problem; i got a year gold subscription for christmas and i got xbox gamepass for 1$ and it turned into ultimate without me knowing or it even telling me i... Discussion in 'XBoX on Consoles' started by DjCoombs1, May 19, 2020.

  1. DjCoombs1
    DjCoombs1 Guest

    my xbox live gold year subscription ran out after 5 months help me fix this pls


    i got a year gold subscription for christmas and i got xbox gamepass for 1$ and it turned into ultimate without me knowing or it even telling me i didnt choose for it to do this and it says i need to pay 19$ or something and i clearly dont have money on
    the card i spent 1$ for the gamepass on so why is it takeing my gold on me i just want to play my games and i dont have money for another gold subscription i think its stupid how its takeing my gold for no reason.

    :)
     
    DjCoombs1, May 19, 2020
    #1
  2. Hannah_2471 Win User

    my xbox live gold year subscription ran out after 5 months help me fix this pls

    That explains a lot...good to know thank u
  3. LegoNinja187 Win User

    my xbox live gold year subscription ran out after 5 months help me fix this pls

  4. Smwutches Win User

    my xbox live gold year subscription ran out after 5 months help me fix this pls

    It sounds like you added the gold after you purchased Ultimate. When you add gold or game pass while you have Ultimate, it'll automatically convert them into Ultimate since Ultimate already includes those (it warns you of that when you redeem the code).
    The codes are converted based on price rather than time. 12 months of Gold is equal to 4 months of Ultimate. By completing the purchased, you agree to those terms.

    Now that the Ultimate subscription ended, it sounds like auto-renewal was left turned on. So they have started a new subscription. If they haven't been able to charge you for it, your subscription would be suspended until you do pay it off. You can try contacting
    support and speak to billing to see if there is anything they can do about it. http://support.xbox.com/contact-us
  5. P2arn7h Win User

    Reedem code not work Estonia

    my code is Xbox Live 1 Month GOLD Subscription Card PL/EU/US

    Estonia is in EU
  6. Nursemorph Win User

    Xbox Live Gold subscription

    My Xbox Live Gold subscription was cancelled out of nowhere without my knowledge. I renewed the subscription a few months ago with a 12 month subscription. I heard it might be because my Game Pass subscription ran out, but why would that affect my Gold?? Please explain.
    If you had an active Ultimate Game Pass subscription, then any Live Gold added to your account was converted to UGP at a price ratio...so, in the case of a 12 month live Gold code, it converted into 4 months Ultimate Game Pass as they are the same price.

    Sounds like that is why it has run out.
Thema:

my xbox live gold year subscription ran out after 5 months help me fix this pls

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