My xbox live gold renewed with an expired credit card without money

Discus and support My xbox live gold renewed with an expired credit card without money in XBoX on Consoles to solve the problem; So i had the option to renew my xbox live gold on ( automatically renews xbox live gold) for 3 months but the credit card i used was a once use credit... Discussion in 'XBoX on Consoles' started by FireFist94, Jan 13, 2014.

  1. FireFist94
    FireFist94 Guest

    My xbox live gold renewed with an expired credit card without money


    So i had the option to renew my xbox live gold on ( automatically renews xbox live gold) for 3 months but the credit card i used was a once use credit card and i used it and bought 3 months gold until 13 january 2014.

    i forgot to turn off the option to automatically renew gold.

    today 13 january 2014 my xbox live gold was renewed by the same credit card that has expired so what do i do ?

    Thank you



    :)
     
    FireFist94, Jan 13, 2014
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, Jan 13, 2014
    #2
  3. FS RelOaDZ
    FS RelOaDZ Guest
    Need help with xbox live membership!

    I cannot connect to xbox live though and the subcription couldn't of been renewed because the credit card that was assigned to my xbox live had expired, so it couldnt of renewed?
     
    FS RelOaDZ, Jan 13, 2014
    #3
  4. Klokkwork
    Klokkwork Guest

    My xbox live gold renewed with an expired credit card without money

    You'll need to contact Xbox Customer Support by phone to handle any billing issues like this. If you live in the US, you can call them at
    1-800-469-9269 (1-800-4-MY-XBOX) between 6:00am PST - 1:00am PST, 7 days a week.

    Many banks and credit card companies allow subscriptions to continue on an expired card as a convenience, so you don't have to sweep through all services, updating your credit card with everyone all at once. You cannot use an expired credit card to make new
    purchases, or change your subscription or purchase a new subscription. This only lets you continue the subscription you set up prior to expiration.
     
    Klokkwork, Jan 13, 2014
    #4
  5. FireFist94
    FireFist94 Guest
    i used a one time credit card that cannot be associated with my normal credit card
     
    FireFist94, Jan 13, 2014
    #5
  6. Klokkwork
    Klokkwork Guest
    Then I'm surprised it allowed you to purchase a subscription at all! Those one-use gift cards usually have restrictions against being used toward any kind of subscription-type purchase. Be that as it may, you'll need to either swap out the old credit card
    with a new one to pay off the balance for your new cycle, or contact Xbox Customer Support to see about cancelling it after the fact. If you live in the US, you can reach them at
    1-800-469-9269 (1-800-4-MY-XBOX), from 6am - 1am, 7 days a week.
     
    Klokkwork, Jan 13, 2014
    #6
  7. ngocphi
    ngocphi Guest
    Ok if it renewed then you didn't read the terms of use properly

    No matter what type of creditcard you use

    If the auto renewal is still on then it will renew

    What will happen is why you should ve read the terms of use and the purchase screen

    The account will go into suspension after 21 days

    After which you cannot use it online till you pay off the balance with another card

    If you want one time payment then call support yo turn off auto renewal after you purchase the membership or forgo discounts and free stuff and buy prepaid membership cards
     
    ngocphi, Oct 31, 2018
    #7
  8. Cuervo_AG Win User

    Can't share gold on same Xbox?

    Check your Xbox Gold subscription. Mine was on auto-renew but was reissued a credit card by my bank with a new number. So, the renew failed and gold expired.
  9. Klokkwork Win User

    My xbox live gold renewed with an expired credit card without money

    Then I'm surprised it allowed you to purchase a subscription at all! Those one-use gift cards usually have restrictions against being used toward any kind of subscription-type purchase. Be that as it may, you'll need to either swap out the old credit card
    with a new one to pay off the balance for your new cycle, or contact Xbox Customer Support to see about cancelling it after the fact. If you live in the US, you can reach them at
    1-800-469-9269 (1-800-4-MY-XBOX), from 6am - 1am, 7 days a week.
  10. ngocphi Win User

    My xbox live gold renewed with an expired credit card without money

    Ok if it renewed then you didn't read the terms of use properly

    No matter what type of creditcard you use

    If the auto renewal is still on then it will renew

    What will happen is why you should ve read the terms of use and the purchase screen

    The account will go into suspension after 21 days

    After which you cannot use it online till you pay off the balance with another card

    If you want one time payment then call support yo turn off auto renewal after you purchase the membership or forgo discounts and free stuff and buy prepaid membership cards
  11. FireFist94 Win User

    My xbox live gold renewed with an expired credit card without money

    i used a one time credit card that cannot be associated with my normal credit card
  12. Klokkwork Win User

    My xbox live gold renewed with an expired credit card without money

    You'll need to contact Xbox Customer Support by phone to handle any billing issues like this. If you live in the US, you can call them at
    1-800-469-9269 (1-800-4-MY-XBOX) between 6:00am PST - 1:00am PST, 7 days a week.

    Many banks and credit card companies allow subscriptions to continue on an expired card as a convenience, so you don't have to sweep through all services, updating your credit card with everyone all at once. You cannot use an expired credit card to make new
    purchases, or change your subscription or purchase a new subscription. This only lets you continue the subscription you set up prior to expiration.
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My xbox live gold renewed with an expired credit card without money

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