my xbox live gold not expire, but can't play games online

damon_1823 · Nov 19, 2019

my xbox live gold not expire, but can't play game online. such as gtaol, still remind me to buy it again.

:)

Laurens1995

Just to add something.. I went to My Account and then My Memberships. It says my Xbox Live Gold expires at 20-04-2018 so at least does make sense.. strangely enough I can't play online

damon_1823

sorry, i checked my xbox live gold has expire at October 1, but I bought one year's membership at June 14th, why it is expire.

Wishcatcher

Hi,

Sorry about that issue. 1st check your subscription on the official website > https://account.microsoft.com/services/

If its still valid , just remove your account from the console and add it back to sync all correct infos.

Regards

XBF Leo G

Hello damon_1823,

Thank you for posting on the Xbox forums. We understand that you are attempting to use the features of Xbox Live Gold, but you are being prompted to purchase it again. Are you using an Xbox One, Xbox 360 or Windows 10 computer? Does your

subscription appear active on your account through the Microsoft website? If you are using an Xbox One, we suggest

power cycling the console by holding down the power button on the console for ten seconds. Be sure to let us know the results!

markKz

nu poti sa joci fara Xbox live gold online. You can't play online game without a Xbox live gold connection.

my xbox live gold not expire, but can't play games online