My xbox live gold didn't get renewed?

I recently bought a 1 year xbox live subscription and redeemed the code on my xbox one. it said I successfully redeemed the code, but the next day I went on to my xbox live account, and under games with gold, it said that I needed to renew my gold. I don't
know if it actually got renewed, and it is not showing up in my transactions on my account like it usually does.

:)

 

The preview update last montj

I didn't even get to enjoy my final month of Xbox live gold

 

Gold Membership Trial Question

Hello, i just i played a little bit on my Xbox 360. When i join on the Xbox Live for the first time i didn't complete to get Xbox Live Gold Membership 1 Month Trial Version on my Xbox 360. However i found how to get trial version to do but required payments.
I have 2 questions.

1. After i put my payments method and get the Trial Version of Gold Membership 1 month does mean that after the expired of the Xbox Live Gold Membership, does Microsoft will get my money on my card to continue using Gold Membership?

2. Im a little bit confused when i sign up its said that after creating my account i can get a Trial Version of Xbox Live Gold Membership but i didn't. Why i can't get it from Xbox 360?

 

Try signing out of your profile and signing back in. Good Luck!

 

Hey there!

Thanks for the support message.

I recommend trying to
power cycle your Xbox One console. If that doesn't work, try to remove and re-download your Xbox Profile to your console and power cycle again.

Here's how to remove your profile:

1. Double tap the Xbox button on your controller
2. Go to Settings
3. All Settings
4. Account
5. Remove accounts
6. Select your profile
7. Confirm it

Here's how to re-download your profile: Download Xbox Live Profile to an Xbox One Console

Let us know how that goes!

Cheers!

 

Hi Atomic,

Is it possible that you could have used the code while signed into a different account?

With this account, sign in to
https://account.microsoft.com and under Subscriptions verify that your expiration date matches what you're expecting with the extension from the code you redeemed. If this does not match, it is more than likely you accidentally used the code on another
account.

If it does match, it's possible your Xbox One is being a little slow to update the renewed subscription, in which first try power cycling the console and then redownloading the profile, steps for which you can find in Ownage's post above.

Let us know how you get on.