My xbox live gold account doesn't work anymore!!

Hello,

I paid a 12 month xbox live gold membership 2 months ago and I was able to play online but since last week I cannot play online anymore when I try to play online on every game I have it says " you must have a xbox live subscription" but I already have it.

I can see it in my subscriptions and I can download the free "games with gold " games.

What I already Do:

- powercycling the console

- redownload the profile

:)

 

Gold subscription doesn't work anymore

Any active Gold subscription on your account applies to both the Xbox One and Xbox 360, provided you are logged into the consoles with the same account.

Verify your active subscriptions here:
https://account.microsoft.com/services

Give your console a
power cycle as well, see if that helps things.

 

Gold subscription doesn't work anymore

Hello,

I can't play onnline anymore since today. I bought a gold subscription 10 days ago, and i was able to play online, until this morning where it says that i have to go gold to play online (on xbox one, and on 360 i'm silver...) but when i go to my account,
i can see that i'm gold until july 2018.

What can i do?

Thanks

 

Hey there NasTyGuyz,

Are you seeing this issue on Xbox One or Xbox 360? Is your account information fully up to date and filled out if you check
account.live.com?

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Hey Mister Mascot,

I'm seeing this issue on my Xbox One, my account information are up to date.

Also I can see in my Order history my Xbox Live Gold subscription and the payment is completed.

 

Thanks for the information,

What region is your account set to and which region are you physically located in? For a fully list of support Xbox Live regions, you can visit our page
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

My account is set to FRANCE an I'm physically located in Southern Pacific

 

That could be the problem, are you seeing the country you're physically located in on that list? If not, then there could be weird issues like this to where some things work and others don't. You'll want the region on your account to be set to the one you're
physically located in. Which country specifically are you located in?

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

My country isn't in the list. I live in New Caledonia.

 

Ah, thanks so much. So since New Caledonia is not on that list, it does mean that it's not an officially supported Xbox Live region, so not all features may work properly. We'd suggest checking in with the chat/phone teams for any refund options if you're
not able to get the subscription working. You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.