my xbox live gold 12m code is not working

my xbox live gold 12m code is not working it just keep saying (this code is not yet active. contact the merchant to active ate this code) its told BS i got it of a friend unused for a Christmas gift

:)

 

XBox Live tenure

I checked my gold tenure on the link eG x Thee Elf posted and mine says

Prepaid 12M Xbox LIVE Gold this one isn't canceled

Prepaid 12M Xbox LIVE Gold canceled

Prepaid 12M Xbox LIVE Gold canceled

Prepaid 12M Xbox LIVE Gold canceled

gold 1 month free trial canceled

but yet I have no number next to my name

 

Tried to redeem 12M gold and got 12M play pass instead, help?

So my Xbox Live Gold is about to expire on the 14th and I finally had enough rewards points to get a 12M gold code. I clicked on my goal, its been set as my goal for over a year and hit redeem. Got my code emailed and redeemed it. I go to my account page
to confirm the extension of my gold membership and see that its not there and instead I have 12M of xbox play pass.

My transaction history shows that I did indeed redeem 12M of play pass, but I know for certain that I clicked on redeem from my goal which is still and has been set for 12M of gold.

Just hoping that since for whatever reason 12M of play pass and 12M of gold are both the same price that it could possibly be exchanged somehow.

 

Hi!

That error means the card was not rung through the cash register properly or at all. Every card off the shelf, unless swiped through the cash register and activated (something like a phone card) will give that error.

If the card was purchased, the only way to fix it is to take it back to the merchant with the receipt and have them try to activate it again. They may be able to look up your receipt with your friend's credit or debit card if he doesn't have it anymore.

Quoting
https://support.xbox.com/billing/prepaid-codes/prepaid-code-errors:

"This code wasn't activated by the retailer. Contact the store and have them activate the card"

"All codes must be activated at the point of sale in order to be used on Xbox Live. Sometimes there can be a delay at the retailer when activating. If you receive this error message, wait 24 hours and try again. If the card does not work 24 hours after purchase,
take the card back to the retailer along with your proof of purchase and ask them to activate it."