My Xbox live expired early

BeatlesChannel · Jun 1, 2017

Yesterday I was looking at my live membership on gold deals and it said my membership expired June 3rd. But I can no longer use Xbox live! Why did my membership cut off two days early???

:)

McJumboPants · Jun 1, 2017

Xbox Live Gold bug.

So, when I got on my Xbox One to play Battlefield 1 online in the evening, it says you need a Gold membership to access online features. I went to the dashboard and I saw the tile to the right "Join now and start saving.". How did my Xbox Live Gold membership
got expired early? The expiration date was 10/13/2017. When I went to click on "Buy now" on the "Join now and start saving." tile. I see "Xbox Live Gold, 12 Month Xbox Live Gold". Below it was "Manage". I clicked on "Manage" and my Gold membership isn't expired,
but it says its expired. How do I fix this?

I TRiGGAQUiCK I · Jun 1, 2017

Xbox live expired way too early.

I purchased xbox live a few weeks ago and when I logged on today it asked me if I wanted to renew. I had purchased the 3 month special offer by Jack Link's Beef Jerky. Is there any reason to this?

Miss Bijoux · Jun 2, 2017

Hey there Beatles!

I'm sorry to hear about the frustration. Unfortunately we don't have the ability to look into your account/billing status as we are public facing. If you reach out to your local
phone/chat support team, they can hopefully take a closer look at your account and see what's up.

Let us know if that helps!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

Miss Bijoux

Hey there Beatles!

I'm sorry to hear about the frustration. Unfortunately we don't have the ability to look into your account/billing status as we are public facing. If you reach out to your local
phone/chat support team, they can hopefully take a closer look at your account and see what's up.

Let us know if that helps!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

Hawkner117

The Family Pack is no longer in use by Xbox Live and Microsoft. The early expiration happened as the Family Pack was removed.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate what happened with the subscription, please sign in to https://account.microsoft.com/billing/orders and confirm if it's 3 months and validate the status of the transaction as well, please let me know.

Check your subscription history too, as you will be able to check what happened via https://account.microsoft.com/services. If you would like to proceed with the refund you can do so via https://xbox.com/refunds.

MorkyMork1991

As far as I am aware it goes by a specific time internationally. Which is +1 GMT so it is the 5/17. And a month is from the 17th, including that day, to the 16th of the next month. So, no, you don't have a day.

Smwutches

Double check your subscription at
http://commerce.microsoft.com If it shows that your gold is good until January 2017, then you'll be fine. Some people have been getting messages that their gold is about to expire when it isn't.

If it does show any errors, you would need to contact support. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

My Xbox live expired early