My xbox live doesn't work

Hello Spartan,

We understand that you're experiencing an issue concerning an Xbox Live membership that was purchased using Microsoft Rewards points.

In some cases, the purchasing of such subscriptions with rewards points will send an email to the primary email on the account, or will send a code through the Xbox message center.

Did you happen to receive either of these messages? If not, we advise to ensure that this subscription comes up within your
Microsoft order history. If it does not appear there, we then recommend that you request a callback from
our customer support team:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select
  See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

First check your subscriptions either on the console or by going to account.microsoft.com/services

If it does not show up there then it was not applied to your account if so the next thing I would do is:

Check your emails to see if you got one from MS rewards with a 25 digit code in it that you would put in to get the subscription.

I advise you to check your e-mails the code maybe sent there

Hi there,

in some situations the store's activation can take up to 24 hours, so it's best to wait until those 24 hours have been passed. If it still doesn't work and shows the same error message that it isn;t activated then it's best to contact the Store again.

Let us know the results

I have already asked the store but since I purchased it a few months ago they couldn't do anything

Hi there,

in some situations the store's activation can take up to 24 hours, so it's best to wait until those 24 hours have been passed. If it still doesn't work and shows the same error message that it isn;t activated then it's best to contact the Store again.

Let us know the results