My Xbox Live account has been the victim of a hacker

My Xbox Live account has been the victim of a hacker, and they are using the credit card in my account, can you help me?

:)

 

FIFA 12 Hack.....

The hack actually is being done from this very site. They are using a program that generates a random password to accounts. The issue is the xbox.com log in screen allows for multiple tries of passwords being typed until you find the right password. They
just gather as many emails as they can and keep trying to find the password. That's how they are getting in. Kotaku has an article about this.

kotaku.com/.../microsoft-is-not-doing-enough-to-help-xbox-live-hack-victims

 

Question to other victims of the FIFA 12 hack escapade

About a month ago someone gained access to my account and I became the latest victim of the "FIFA hack" (as it's known on the internet). A couple days after the unauthorized access on my account, I logged into my XBOX LIVE account on my XBOX and noticed
that something was up. I called XBOX support and my account was suspended and my case was sent off to the XBOX LIVE investigations team.



I was initially told that my account would be restored to its proper state prior to when the hack took place and that I would have all missing MS points from my account refunded to me.



It's now been more than a month and my account still has not been restored nor have my points been returned. After contacting XBOX support by phone a few times I have been told that my case is "still under investigation".



I am a game completionist and I am very peculiar about my played games history and achievements. Therefore, in my eyes, having these new FIFA achievements taken off my account and FIFA 12 deleted from my played games list is paramount in terms of having
my case properly resolved especially considering that I was told that this would not only be done, but that it would be done in a timely manner when I first called in to report the my problem.



Now that it's been over a month since my account was hacked and along with having gotten minimal feedback from XBOX support - my question to fellow gamers out there that have also fallen victim to this hack is the following:



Has anyone successfully had an XBOX support or investigation team remove FIFA 12 and the games' related achievements from their hacked accounts?

 

You would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

I'm from Brazil, I've tried all possible support, the hacker has been able to delete my email, I do not have access to anything anymore

 

Phone support for Brazil is 0800-8919-835

 

And what do I have to say when I call?

 

And what do I have to say when I call?

 

Tell them your account has been compromised and you need them to do an unauthorized access investigation

 

Ok thank you