My xbox live 12 months code is unredeemable

Hello Xbox community,

if I try to redeem my xbox live 12 months code (on xbox one or pc), it gives me an error and asks me to try later. It also says that the error will be investigated, yet I have tried using the code a few times in the last 24 hours. Just want to play Halo.

I also tried this with a 14 days trial code, but this gives me the same error so the problem is not with the code. Also tried a different account on the same xbox one, but still no succes, gives me the same error.

Hoping to find more people struggling but it seems like no one has encountered this?

Hope to here from you soon!

:)

 

Ripped download code

Hey there, unfortunately Xbox don't replace lost of damage codes, I know this because I still have 12 month of gold with the last 5 digits scratched off and will probably be unredeemable forever.

You can try and guess as many times as you want here through the website though.

 

Xbox Live code extend

Hi. I currently have xbox 3-month subscription and I just bought 12-month xbox live code. If I redeem my 12-month code right now, would it add up and make it 15-month subscription or do I have to cancel my 3-month subscription first and then redeem my 12-month
live code?

 

If you bought the code from a retail store, I'd first suggest you take it back for a refund or exchange (if possible).

You could also try contacting Xbox Support through text chat or a phone call. Click

here to look into that. The representatives there are able to look deeper into your account, and should be able to handle problematic redemption codes as well.

Hope this helps!