My Xbox keeps coming up with the security protocol error message

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an independent advisor. Please be reminded that I cannot access or modify your account because this is a public forum.

If your Xbox is showing a "security protocol" error even though your Wi-Fi meets the WPA requirements, and you're also seeing disconnects before this started, you're probably right to suspect an issue with the internal wireless adapter.

Here’s what you can try:

1. Double-check your Wi-Fi security mode

Make sure your router is set to WPA2 (AES) or WPA3 only. If it’s using WPA/WPA2 mixed mode or WEP, Xbox may reject the connection. You can change this in your router settings by logging into your router’s local IP (often 192.168.1.1 or 192.168.0.1).

2. Test a different network

Try connecting your Xbox to a mobile hotspot or another Wi-Fi network. If it works fine there, it might be your current network setup. If it still fails, it’s likely a hardware issue on the console.

3. Use wired Ethernet as a workaround

If possible, plug the Xbox directly into your router via Ethernet. This bypasses any wireless adapter issues and will keep you online while you troubleshoot.

If none of these work and you continue seeing hardware-related symptoms, it might be time to request a repair evaluation through Microsoft’s device service site:

https://account.microsoft.com/devices

Please let me know if you need any further assistance. Looking forward to your response.

Tried that but it comes up with the error message "Your security protocol will not work" as soon as I try to connect to the WiFi

I'm trying to connect a network to my xbox but it's not letting me and this is the message that keeps popping up, "This console supports WPA/WPA2 (personal), WPA2 (personal), and WEP network security protocols, but your router is using something else.
You'll need to change your router configuration." So I want to know how can I change my router's security protocol so I can connect to the wifi?

I'm trying to connect a network to my xbox but it's not letting me and this is the message that keeps popping up, "This console supports WPA/WPA2 (personal), WPA2 (personal), and WEP network security protocols,
but your router is using something else. You'll need to change your router configuration." So I want to know how can I change my router's security protocol so I can connect to the wifi?

I'm trying to connect a network to my xbox but it's not letting me and this is the message that keeps popping up, "This console supports WPA/WPA2 (personal), WPA2 (personal), and WEP network security protocols,
but your router is using something else. You'll need to change your router configuration." So I want to know how can I change my router's security protocol so I can connect to the wifi?

how to change my router configuration on my xbox one