my Xbox isn’t loading anything

Hi, illie! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing some issues with your console.

I believe additional information is needed.

If you don't mind, I'd appreciate it if you answer the following questions:

• May I ask which Xbox model you have?

• Do you have any external storage units plugged into your console?

• Could you tell me exactly what happens when you try to launch a game or app?



Thank you! I'll be looking forward to your reply.

Best regards.

Whenever I try to open a chat box or request a call from Xbox support, it opens a page with a white screen that never loads anything. Both on my phone and computer. So no, Janet, apparently “technical support” isn’t a option either.

Hi, Imdone13Gaming! thank you for your reply.

Would you mind giving this a try?

• Press and hold the Xbox button on your console for 10 seconds, until it shuts down.

• Unplug your external hard drive.

• Unplug your power supply unit from both the console and the outlet for 5 minutes.

• Turn your console on but leave the external hard drive unplugged.

• Try running the updates again.

Please let me know if this works.

Best regards.

I am using an original Xbox One

I am using a Seagate 1TB external hard drive.

I have not seen any error codes while updating the store, nor have I had any network issues as I’m using a Wired connection that doesn’t have issues when this occurs.

Hi, Imdone13Gaming! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues with your console.

I believe additional information is needed.

If you don't mind, I'd appreciate it if you answer the following questions:

• May I ask which Xbox model you are using?

• Do you have any external storage units plugged into your console?

• Have you received any error codes/messages when attempting to update the Microsoft Store?

• Could you go to Settings > General > Network Settings, and tell me what you see under "Current network status"?

Thank you! I'll be looking forward to your reply.

Best regards.