My Xbox isn’t letting me sign in. After I Singh in it just says “add new account” I can’t...

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please wait for 24 hours before attempting to log in again. Avoid repeated login attempts during this waiting period.

After giving the wait time and you're using a browser to log in, clear your browser's cache and cookies. This can help eliminate any temporary issues.

And then use Private mode. Please log in using your browser's private or incognito mode because this bypasses cached data and cookies.

Attempt to log in from a different device or browser to see if the issue persists. A different PC, a phone or a tablet works and sign in your account here: https://account.microsoft.com

If it works online, proceed with troubleooti the Xbox console by performing a power reset.To do this, press and hold the Xbox button on the console for about 10 seconds to turn it off. Unplug the power cord, wait for 10 seconds, and plug it back in. Turn the console back on and try logging in again.

Thank you for your cooperation.

I got a new computer and I tried to sign into my account, but it is not letting me sign into it it's just saying it can't sync

This isn’t fair then. All I wanted was my account back and they can’t even get me an appeal there has to be a way u can contact them to let me do an appeal. Cause if u can’t contact them that doesn’t make sense why are they aloud to banned people without really checking if the person said that. All I’m saying is I want my account back cause if not I want my money back.

Can you provide some details on what it says when you try to add a profile? What part of the step is it stopping you? Is this a new Xbox? Has there been an account on there before? Has another account attempted to sign in on the Xbox with the
same or different results? Has the account been able to sign into other consoles?

It does not say anything or give an error code when I press the "add new" button in account settings. It stops me after pressing said "add new" button it first gives me two loading circles then without saying anything just brings me back to where I was before
I pressed the button. This is not a new xbox we have had it for 6 years now but ever since about a year ago it started having problems which started with the controllers disconnecting then the wifi shutting off and never being able to turn on and in the process
shutting off my live account. We recently moved and I gave another shot today at starting it and it connected to the internet and updated but then this happened. Yes multiple accounts have been on there since we got it. Like I said it won't even let me get
past loading the part where it brings me to sign in. I have not tried signing in with the same account on another xbox but it isn't an account problem as it won't even let me put any information into the xbox before bringing me back to where I was.

I just tried that and it didn’t work. Now it won’t let me login to my account on the 360. It says it can’t connect to Xbox live.