my xbox is very slow

Hi there,

try the following steps. (Keep in mind that these steps will require you to know your account credentials to perform these steps)

1. Delete your profile from the console, be sure to delete only the profile, to do so check this link:

http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/profile-move-delete

2. Clear the console cache, see this link for the how to:
http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/clear-system-cache

3. Turn the console off.

4. Wait 60 seconds and disconnect the console from power for at least another 60 seconds

5. Turn the console on.

6. Clear the console cache one more time

7. Redownload your profile.(See the same link as 1.)

If that fails, the best thing to do is to contact Xbox Support via Phone or Microsoft Support Chat at http://support.xbox.com/contact-us

Try to turn off the console and remove the power cord; wait for 1 to 2 minutes before plugging it back in and turn on the console!

Then, I would strongly suggest trying the troubleshooting steps below:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear

Then select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

Also, It would be great if you can delete the local save of the game.

If the issue persists, try to soft reset the console!

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey mate, how are you today? Hope you're well.

So, since you hard reset it multiple times, and it not does the trick, that might be an issue with your HDD of your console.

Which model is your xbox? Is it still on warranty?

What you could do as a last resort is to get your console on the troubleshooting mode:

Turn the console completely off

Hold the sync button and press the power button.

Hold the sync button until the the troubleshooting menu appears.

Then, choose the restore this console option.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today buddy

In case you didn't try it, could be nice perform an offline update for your console. In that way Xbox system will be installed from scratch.
For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

https://support.xbox.com/en-US/help/hardware-ne...

If even after that the issue persists, the next step will be request a repair for your console.
Due to probably some internal component is not working properly :c

If you have further questions feel free to ask, greetings from another Microsoft user

okay thank you very much, i will try this now